Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly appreciate this app for its automatic syncing of order and tracking information between Shopify and PayPal. They find it easy to use and praise its ability to manage multiple PayPal accounts per store. It's particularly beneficial for businesses using PayPal, aiding in winning disputes and maintaining a positive standing. Merchants describe it as a "lifesaver" and a "must-have" for its reliability and time-saving features. The customer service is also highly commended.

March 22, 2023

I recently had the opportunity to try out this app and was pleasantly surprised by its simplicity and effectiveness. The app does exactly what it promises - imports tracking numbers from Shopify to PayPal, saving merchants valuable time and effort.
Janeen was so helpful

Gloimi
France
About 1 month using the app
TrackiPal Inc replied March 24, 2023

Hello Gloimi,

Thank you for sharing your experience with us! We're delighted to hear that you found it simple, effective, and true to its promise. Our team has put a lot of effort into streamlining the process and core of importing tracking numbers from Shopify to PayPal to save our users valuable time and effort.

We're also pleased to know that Janeen was able to provide you with helpful assistance. Our customer support team is dedicated to ensuring a positive experience for all our users, and we'll be sure to pass on your kind words to Janeen.

We hope our app continues to meet your needs and expectations. If you have any further questions or suggestions, please don't hesitate to reach out to us. Thank you for choosing our app and for your support from France!

Best regards,
TrackiPal Support Team

May 19, 2021

great app just started using it , seems so simple and doesn't require me to do anything , it is fully automated.

theconfident
Morocco
About 1 month using the app
December 10, 2020

A must have app when using paypal. Also great customer that helped me right away when I had problems with uploading the track & trace codes

Honenuki
Netherlands
About 1 month using the app
November 11, 2020

Super happy with Trackipal. The customer support is really fast. We had problems with the synchronisation with our partial orders. The Team is fixing that issue right now and i couldnt be happier. Thanks guys!

EVOPE NUTRITION
Germany
About 1 month using the app
TrackiPal Inc replied November 17, 2020

Thank you so much! 🙃
It was a pleasure helping you on this 🙏🙏

February 3, 2022

I used this app to sync my tracking numbers in Shopify with Paypal. So paypal see that the orders got shipped and get to my customers. (All of us know that "paypal-hold") With Trackipal you wont have that problem soon. You can just get more trust of PayPal.

ShinyHair
Germany
About 1 month using the app
TrackiPal Inc replied February 21, 2022

Hi ShinyHair. that's such a perfect summary of what TrackiPal does - get rid of PayPal holds and build more trust as a seller with PayPal. Thank you so much for your amazing review!

El, Founder and CEO - TrackiPal

September 18, 2020

Massive value, incredible support. out of the box functionality, with a depth very few other features that are better than other apps like having multiple paypal accounts. The best bang for your buck.

Giftedwedding
United States
About 1 month using the app
TrackiPal Inc replied November 17, 2020

Thank you so much for the kind review!

December 8, 2021

The app interface is excellent, intuitive and fast-loading, with all the information I need on the TrackiPal orders list. Being able to click on the Item ID (go to the Shopify order), the Trans. ID (go to the order on the PayPal page), and the Tracking no. (go to the order on the shipper's page) is incredibly helpful. This is a delightful, unintended benefit, the ability to see all of the order, payment, and shipping information from one page. John B. on the chat was extremely helpful and patient answering my questions on my first day. The day after installing this app, I checked several orders and the tracking information for all of them had posted to PayPal accurately. This looks like a "set it and forget it" app, and I am very happy with it.

Himelhoch's LLC
United States
About 1 month using the app
May 2, 2023

L'abbiamo installata da poco e ci sembra un'ottima app. L'assistenza è qualificata e sempre disponibile.

B as Beauty™
Italy
About 1 month using the app
TrackiPal Inc replied May 30, 2023

Grazie mille per la vostra recensione positiva! 😊 Siamo felici che troviate la nostra app ottima e che apprezziate la nostra assistenza. Siamo sempre qui per voi! 🚀

April 22, 2021

great application so far I am very satisfied. I do not use it for a long time but the setup and connection was simple and short. great job

HELLO™
Slovakia
About 1 month using the app
March 21, 2023

Ich wurde von einer Zahlung überrascht was an sich erstmal nichts gutes ist. Aber das lag wohl daran, dass die Shopify API down war und es da zu einem Fehler gekommen ist.

Jedoch war der Support der App sofort zur Stelle und das Problem konnte gelöst werden. :)

Pfotenzauber
Germany
About 1 month using the app
TrackiPal Inc replied March 24, 2023

Hallo Pfotenzauber,

Vielen Dank für Ihr Feedback und es tut uns leid, dass Sie anfangs von einer unerwarteten Zahlung überrascht wurden. Wir bedauern, dass es aufgrund eines Shopify API-Ausfalls zu einem Fehler gekommen ist.

Es freut uns jedoch zu hören, dass unser Support-Team Ihnen sofort zur Seite stehen konnte und das Problem gelöst wurde. Wir sind stets bemüht, unseren Benutzern schnelle und effektive Hilfe anzubieten.

Sollten Sie in Zukunft weitere Fragen oder Anregungen haben, zögern Sie bitte nicht, uns zu kontaktieren. Vielen Dank, dass Sie unsere App verwenden und für Ihre Unterstützung!

Mit freundlichen Grüßen,
TrackiPal Support Team