Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly appreciate this app for its automatic syncing of order and tracking information between Shopify and PayPal. They find it easy to use and praise its ability to manage multiple PayPal accounts per store. It's particularly beneficial for businesses using PayPal, aiding in winning disputes and maintaining a positive standing. Merchants describe it as a "lifesaver" and a "must-have" for its reliability and time-saving features. The customer service is also highly commended.

November 16, 2021

Love this app! Makes my life so much easier! ESPECIALLY with my man Brown Jr behind the customer service levers. Responding quicker than a fatty reaching for his second chocolate bar. Only good things to say here!

CarvenalCo
Norway
Almost 2 years using the app
Edited March 31, 2021

TrackiPal has really help our business. We were having issues updating PayPal on our orders and tracking information. And PayPal started holding our funds due to us being a newer client. With TrackiPal we’ve been able to update tracking info in realtime via Shopify and upgrade our standing with PayPal.

accessorypartsstore
United States
Over 1 year using the app
January 9, 2023

I had an issue and chatted with them. Within minutes Nattea responded and we quickly chatted through my issue. Have been using this app since Feb 2022 and had great success with it freeing up funds from PayPal by automatically sharing the tracking information to PayPal. I highly recommend if PayPal is holding your funds until you enter tracking information for order shipments!

Tom's Key Company
United States
Over 1 year using the app
TrackiPal Inc replied March 10, 2023

Thank you for taking the time to share your positive experience with our app! We're thrilled to hear that you've had great success with it since February 2022, and that our feature of automatically sharing tracking information to PayPal has been helpful in freeing up your funds. We're also pleased to hear that our customer support team, specifically Nattea, was able to quickly and efficiently assist you with your issue. Thank you for your recommendation, and please don't hesitate to reach out if you need further assistance or have any feedback for us.

Regards,
TrackiPal Team

December 28, 2022

Great app! syncs you orders to paypal, does save a lot of time. You don't want to do this manually. Thanks

Nivora DE
Netherlands
Over 1 year using the app
TrackiPal Inc replied March 10, 2023

Thank you for your positive feedback! We're thrilled to hear that our app has been helpful in syncing your orders to PayPal and saving you time. Manually syncing orders can be a time-consuming and tedious task, so we're glad our app has made the process easier for you. Thank you for taking the time to share your experience, and please don't hesitate to reach out if you have any further feedback or questions.

Regards,
TrackiPal support

February 7, 2022

I am using this app to sync tracking numbers back to PayPal. So far it seems to be working well, and when I needed help, someone asnswered my questions quickly and solved my issue.

Celtic Knot Works
United States
Over 1 year using the app
TrackiPal Inc replied February 21, 2022

Celtic Knot Works, thank you for taking the time to review TrackiPal! We hope the app keeps working well for your store.

Cheers
El, Founder and CEO

May 27, 2021

This app really helps to not put tracking numbers one by one into paypal. It really helps with time managment

Oltre il Sole
Italy
Over 1 year using the app
February 10, 2022

I use this app to gain trust in my paypal account by uploading every tracking number to the right order. The dashboard is simple and easy to handle. I really like the back in time feature to also sync orders before installing the app. The support also is great.

DreamPrints
Germany
Over 1 year using the app
TrackiPal Inc replied February 16, 2022

DreamPrints, your review was so refreshing for us to read. We're super proud of our Back in Time feature and we love that you feel it was helpful.

Cheers
El, Founder and CEO, TrackiPal

February 7, 2022

Saved me nearly 30 hrs of work a month of mundane work. That means thousands of dollars saved in payroll and happier customers who are getting their updates right away Plus me getting my funds sooner.

TestForCoronavirus
Canada
Over 1 year using the app
TrackiPal Inc replied February 21, 2022

TestForCoronavirus, that's massive savings of time and money! We are so thrilled you saw instant value from using TrackiPal on your store. Keep enjoying the early release of your PayPal funds :)

Cheers
El, Founder and CEO - TrackiPal

May 31, 2022

I recently had a hold on funds in my Paypal account and needed to update all the tracking numbers to Paypal before funds can be released. I synched Paypal to Trackipay but the tracking numbers were not available. After reaching out to Live Support, I was so relieved they found the issue. The Shopify store I was using had been gifted to me so still had the Paypal ID of the previous owner. All I had to do was remove the old ID and enter mine. Now the app is set to synch my orders and payments - it will take a little while, between 2 to 6 hours. Simple! I can highly recommend this app and put it in place asap if you are using Paypal as a payment gateway (which is pretty much everyone!) If you have to enter the tracking numbers manually it will take a while! Support is spot on, Fast, efficient, knowledgeable; and friendly/ I highly recommend this app!

Inspired Zones
United States
About 1 year using the app
TrackiPal Inc replied June 2, 2022

Hey there InspiredZones, oh my god we love this 😁 - it is one of the best reviews we've received recently - it totally made our day!! We are so glad to hear that TrackiPal was able to solve your PayPal tracking sync and account hold issues. Keep enjoying the auto sync features and let us know if you have any questions!

Cheers
El - Founder and CEO, TrackiPal.com

Edited March 10, 2023

I would recommend this application to any business using PayPal, as it is effortless to set up and provides quick support, saving us a considerable amount of time.

All Tire Supply
United States
About 1 year using the app
TrackiPal Inc replied February 21, 2022

Hey All Tire Supply, the entire team was so happy to read your comments around ease of setup and quick support - a big THANK YOU! We are constantly improving the setup/onboarding process to make it easier for Shopify store owners like you.

Regards
El, Founder and CEO - TrackiPal