Tracktor Order Tracking

Tracktor Order Tracking

Reviews (740)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for reducing customer inquiries about order statuses, noting its easy setup and seamless Shopify integration. It features a customizable, user-friendly interface that fits well with merchant websites and supports tracking across multiple carriers with real-time updates. The support team is praised for their responsiveness and effectiveness, particularly in providing real-time assistance and customization support. Merchants often describe it as essential for enhancing e-commerce operations and customer experiences.

February 13, 2019

Simply the best customer service I have seen in a long time! In less than 10 minutes I had more done than in 4 hours yesterday!

This is funny no more
Ireland
Over 1 year using the app
July 24, 2020

This app is exactly what i was looking for. I needed custom updates such as "part is being designed" "part is being fabricated" and this is the only app I could find with these.
The support team were so helpful in editing my tracking page. I wasn't font sizes changed and colors and their turn around was so quick. Thank you so much!!

Sprout Design Lab
United States
Over 1 year using the app
July 10, 2019

Really like the app, we are on a budget but having this is worth it at the end. Pro looking app with a lot of useful setups.

queensonlinestore
Finland
Over 1 year using the app
January 9, 2017

Did a great job setting this app for us thanks for a fast response Sam

Diy Part Center
United States
Over 1 year using the app
March 4, 2019

I have just started to use this App so far the custom service has been amazing in helping to set the app for me. Will come back I have seen it working.

Bag Strategies
New Zealand
Over 1 year using the app
April 21, 2022

We used this app to allow our customers to check their orders without having to leave our website. I can emphatically say this is a great app to have, it is very detailed, and you are able to track the exact whereabouts of the packages at any given moment. Additionally, they have a fantastic customer service team, they follow up at all levels, and they were able to resolve our initial issue in less than 24 hours.

Doilax
United States
Over 1 year using the app
November 14, 2018

Amazing app, plus there is a free plan available, which is super cool for starters. Customer support is on top - Alan was helping me with my endless issues and lots of questions for an hour or so haha!

Glossix
United States
Over 1 year using the app
December 3, 2021

I'll start off by saying that I think the tracking page could be better looking. It's not bad, but it isn't as polished as I'd like. Aside from that, the app is a tracking power tool that I wouldn't want to be without. We can track orders straight from the order page. Tracktor connects with the Orderly emails templates - so customers get a nice-looking shipping confirmation with the Tracktor page linked to it. All in all, this is the app to go with, if you're looking for a very solid tool for tracking. And their support is helpful too.

ExcellentSupply.com
United States
Over 1 year using the app
December 10, 2019

Looking great so far, but I need more time to test it. Great costumer service also! I'm replacing Aftership and Order Lookup.

Welcome To Well - Fitness & Outdoor
United States
Over 1 year using the app
October 28, 2020

By far the best Shopify App service received. From the time I installed the app, to set up the code, and testing, they were consistently responding, solving my queries within a day. The app works perfectly on my website catcurio.com and its definitely worth going for a higher plan!!! Thanks a lot!

CatCurio Pet Store
India
Over 1 year using the app