Reviews (737)

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

December 6, 2023

So far so good, even the tracker page looks good

Luna X
South Africa
7 days using the app
December 15, 2018

Good app but very expensive, I installed the app when it first came out, but they tripled their pricing as we went into December 2018 and no email to notify us about it, I only found out when a customer said he could not track his order on here, charges per tracking, so if the same customer looks at the order 4x in one day it counts as 4 tracks. I am looking into other tracking apps on the market now.

Freedom Travel Gear
About 2 years using the app
April 8, 2022

I like Tracktor for the information it provides to our customers but I am really disappointed that I need ANOTHER app in order to change order status automatically. I can't use Shopify Flow. The main reason I installed this app in the first place was to be able to update our customers as to where their order was in our processing queue based on the time that has passed. We may keep it installed on our store and we may not. I haven't decided yet.

Curl Warehouse
Over 1 year using the app
May 13, 2020

The tracking fields and email address fields move to the left side of the page - debut theme. Please help

5 months using the app
August 6, 2018

Haven't used it yet but just installed and I have really high expectations! Love it so far though and will be following up.

United States
11 days using the app
May 4, 2019

I actually like the app definitely good! BUT man it can get expensive, Look into other options if you cant afford at least the 100 a month option. Because once you pass 100 orders the price jumps to 100 a month!

Fanny Pack Shoppe
United States
4 days using the app
June 18, 2020

I installed the app with the intent of integrating it into our site. Unfortunately, the tracking app loads from the shopify side so customizing the look an feel of the application page & results was limited for our purposes. Simply no way to do and page customization as it did not create an editable page wrap where you could bring in elements around what was being loaded into the page.

Functional, but limiting if you're looking to do customization on the actual tracking page.
United States
16 minutes using the app