Tracktor Order Tracking

Tracktor Order Tracking

Reviews (742)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.

June 27, 2018

Installed it today and working great on my site at bestinvariety.com! I contacted customer service via chat with my initial issue and I was helped right away with no waiting. Very happy with the app! Thank you.

Gloristan
United States
About 1 year using the app
October 16, 2018

Very good app and the staff support was great, totally recommend it ! Special thanks to Mandy and Matt ! Quick reply and very helpful ! Thanks a lot.

L'Echappée Belle
France
About 1 year using the app
May 11, 2020

Works perfectly and the support was excellent, everything was set up and running correctly within a few hours of me installing the app

Vetelli
United States
About 1 year using the app
May 23, 2020

This app is awesome. However, make sure to set up your carrier mapping if you fulfill order with carriers that are not supported by shopify! I had to call them to set mine up and Matt was able to help me out big time. Definitely would recommend this app after researching and testing out all the major tracking apps on the shopify store!

JerseyBird
United States
About 1 year using the app
July 19, 2017

good i like it very helpful ! its a must for a store very Good

Evolutionera
United States
About 1 year using the app
September 22, 2015

I am extremely happy about integrating Tracktor to my store. I used to forward all my customers to third party websites or carriers' website to track their package because there was no application working with Turkish National Post. I contacted with engineers of Tracktor and they solved my problem in a short time of period. They were very concerned about what we need and finally they found us a solution. Even if your carrier is not on the list, just don't worry and get in touch with them.

I would definitely recommend!

Strapsale
Türkiye
About 1 year using the app
March 30, 2023

Super schneller Support. Ich hatte ein Problem mit ein paar Kleinigkeiten zum Tracking. Das Problem war in wenigen Minuten gelöst.
Vielen Dank!!!

mooioo.de
Germany
About 1 year using the app
May 16, 2018

Very prompt and helpful support team. They helped me to integrate their app seamlessly into my website.

Kekaiyo
United States
About 1 year using the app
April 11, 2020

Excellent customer service. Thorough and easily searchable knowledge database for users. Love the convenience and ease of just pointing customers to the app page link and they can check their shipping status - ANYTIME they want.

BackMaven
Singapore
About 1 year using the app
May 21, 2018

This app is a must for every store

Soccer Store Neuwerth
Germany
About 1 year using the app