Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
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Really helpful app, and helpful customer service!
Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more.
The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses.
I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.
Good display ... and easy setup ... also important have option to translate message as shopify is also present in no english speaker countrieis
Happy so far with service from support team. With extra attention given to help me solve my issues. They were fast in replying to my questions which is always very soothing. Mandy was particularly helpful for me in assisting and tweaking the documents to my liking.
Now i need to see how it performs long term, and if the cost is worth it compared to other cheaper apps on the market.
Hopefully it is good value (for what i'm paying monthly for now) with no glitches or problems like some other apps cause.
If only i could delete some of the Chinese language and links in the tracking display, would be advantageous.
Time will tell how how it rolls out.
Thanks
Easy to integrate into your website, Looks nice and professional. On top of all that its FREE!
good app a no clear instructions on how to implement
Have no orders yet but I love that it’s visible on my page , and when I see transactions and happy customers I will do another review
Great App! Helps to build customer trust and provide accountability for their orders. Only wish it had more features at better prices.
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Having one of their staff install the code for a first time owner who has no experience with that field was very helpful