Reviews (737)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

July 13, 2015

One of the easiest and quickest ways to give your store "Amazon Like" tracking capabilities. One of the most beautiful apps in the Shopify App store, not to mention perhaps the easiest to install. We at EarthLED.com love it!

Earthled
United States
Almost 2 years using the app
June 16, 2015

I downloaded and added this app to my store, and it really is a great application, very efficient. Professional design. I recommend installing

Ma Pr Sales
United States
Almost 2 years using the app
September 22, 2015

I am extremely happy about integrating Tracktor to my store. I used to forward all my customers to third party websites or carriers' website to track their package because there was no application working with Turkish National Post. I contacted with engineers of Tracktor and they solved my problem in a short time of period. They were very concerned about what we need and finally they found us a solution. Even if your carrier is not on the list, just don't worry and get in touch with them.

I would definitely recommend!

Strapsale
Türkiye
About 1 year using the app
August 3, 2015

We can now provide much more branded and professional looking tracking to our customers, which they love. It integrates mostly very well with our shipping company. After suggesting an improvement, we had a response back within a few hours and the change was made within a few days. Thank you!

Flattummytea
United States
8 months using the app
July 8, 2015

Making tracking visual for our customers is great! I love the progress bar and map! Being able to track by order# & email is good because most people know that, but don't always know their tracking# (which is usually also a pain to type) or shipper.

After installing this app I noticed a few tweaks and suggested them to the team behind it who took it onboard and implemented them right away! Great app & support!

The Treegear Store
Australia
6 months using the app
July 1, 2015

Great app and we like that it brings the customers back to our website to track their orders potentially leading to another sale. Also the support staff was quick to respond and add a feature from a suggestion email.

Kaleb Kendama
United States
4 months using the app
July 3, 2015

This tractor seems to be working fine. Put a note on my home page. Hope customers will take time to check this out.
thank you
Carroll

Sequin Appliques
United States
3 months using the app
February 2, 2018

Good app, and a really really good customer service.
An error ? -> fixed and resolved quickly.

Thanks !

Avenuesauvage
France
Over 6 years using the app
October 3, 2017

So far so Good. It is working for my store and I am enjoying it. It has cut down on a number of emails from customers asking where their orders are.

Paramedic Shop
South Africa
Almost 6 years using the app
November 29, 2017

Great app and incredible support! Very responsive and helpful :)

Modern Karmavore
United States
Almost 6 years using the app