Reviews (737)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

August 2, 2016

This is a great app. and delivers a great user experience for customers looking to track their order. Installation is simple, the app. perfectly inherited the styles of our website, and it's a fast, intuitive user experience for customers to check the status of their order.

If you're looking for a branded order tracking experience served to users right on your site, Tracktor is a good bet. It was the best of every service we tested.

Kevin
www.gotimegear.com

Go Time Gear
United States
Over 5 years using the app
January 4, 2019

This app is great! Customer support is awesome and quickly responds and is very helpful! I highly recommend this app! This is a must have for your store!

ZooEllo
United States
Over 5 years using the app
January 25, 2019

Tracktor is a winner of an app, hands down. Its especially ideal for dropshippers because it provides an order tracking alternative that looks good and trust worthy for the customer, rather than a order tracking page with a link that directs the customer to a third party site to track orders. Its a must have, hands down.

Fitness Junkies
United States
Over 5 years using the app
July 1, 2015

App works great and the support is amazing! I needed some tweaking on my theme to make it look better and I had CSS code quickly from the developer to fix it. Very happy! Thank you.

Zen Yarn Garden Inc
United States
About 2 months using the app
June 25, 2019

The customer support is amazing! I wanted a customization on my tracking page and Mandy took care of it right away!

PhotogenicHair
United States
Over 4 years using the app
November 2, 2018

Great customer service and a great experience so far. I had a little trouble updating a status and they fixed it right away.

A Gilded Leaf
United States
Over 4 years using the app
March 18, 2020

Thanks to Mandy for the great support! I asked a banner and they didi it within 5 hours. Would recommend this app.

WinterCocoon
Belgium
Over 4 years using the app
January 7, 2019

The install looks great so far. Support has been amazing! They went above and beyond what I expected.

Upgraded Outdoor Living
United States
About 4 years using the app
July 2, 2015

Great customer service and a very clean looking app.

Josh Baskin Toys
United States
About 2 months using the app
September 28, 2018

Easy to install and great customer service. Nice little app that does just what you need it to for the right price. www.sullenclothing.com - Artist Driven Apparel

Sullen Art Co.
United States
About 4 years using the app