Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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Anh was absolutely professional, kind and friendly and fixed my conern in a breeze. I am so glad for this perfect service with no wasting time and getting immediately to the heart of it. Thanks a lot for your help! I am happy now! You made my day! Best regards, Jorrit
Beautiful app, easy to use and easy for the customer to understand!
Very good customer care from the app developers!! Super recommended!!
Anh was very helpful and supportive. She answered my questions promptly and was very knowledgable. Highly recommend.
The support team at Tracktor is AMAZING! If I could give more than 5 stars I would. I had the pleasure of working with CS - Abby. She helped me set up order tracking on all of my website (Shopify) customer shipping and order notification emails. She originally sent me the guide on how to do it, but since it had to do with part of the code on my theme, I was not comfortable with doing it. No hesitation, she offered to collaborate with me and took control. She completed it within 5 minutes all while I was still in the chat feature. Superb! Then I asked her why all my orders were not registering in the Tracktor dashboard. She noticed I was using a vendor that required a different mapping and offered for her team to assist. Once again it was done very quickly. Great support team, customer service skills, personable, helpful, and provides recommendations. I will never use another order-tracking APP! Thank you Abby & the entire Tracktor CS Team. YOU ROCK! :)
I spoke with the developers of this app and they gave me some of the best customers service i have ever had. This app is everything i was looking for and the team behind it even makes it better.
A++ Support and amazing app. their support will go with beyond your expectation never fear to try it out
The staff were quick to respond to my inquiries and helped me make it work quickly! I was impressed. Great app and costumer service
Great app and we like that it brings the customers back to our website to track their orders potentially leading to another sale. Also the support staff was quick to respond and add a feature from a suggestion email.
I love the app it looks great and provides a great interface for my customers. Not only that but the customer support team customized the appearance for me
It's an absolutely amazing app with great support. Tracking by order number and not revealing where the package is being shipped from is a huge advantage. The support staff even set up the tracking links on my site within 24 hours and made it effortless (Thanks Mandy!).
My only issue is the free plan only allows you to track 5 orders a month which is really low and probably not enough to get customer feedback, but it is worth the $14.99/month imo.