Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
Refine
-
By rating
This is a must have app for all e-commerce stores. The team behind it is on the ball and willing to do on the fly integrations. We are based in malaysia and use a not-so-famous postal service. The tracktor team was able to integrate it successfully within a night. Most impressed.
Looks Great, love the page on my website
Awesome app, fits in with my theme and keeps customers on the website. Has reduced customer emails, requesting tracking before we have had a chance to send them the automated shipment email. Two thumbs up!
I've been using this app for nearly 4 years now and still hasn't failed me. I always get a quick response from support and the app is easy to use.
Haven't started tracking packages yet, but the free service to configure the app is great. Put in a request yesterday and app is already configured to my needs this morning. Great customer service!
Super cool! I use Tracktor for my wholesale site, where all orders are made by hand, to order. It's super nifty to add my own statuses (like "fabric is being cut") and send retail stores the link so they can track their orders as they're being made. Super easy setup.
Great app and support! Easy to use.
Awesome app that works like a charm. I had some trouble setting it up in the beginning but the customer support was super swift and helpful!
I really loved their customer support and like the fact that I can track aliexpress stand shipping. Thank you!
Fantastic app, fantastic support! We downloaded the app and the default styling wasn't all that appealing on our theme, so we contacted their support team to see if they could help. We explained that we are a small business and that we have a limited knowledge of CSS and wanted to know if they could assist us with some very simple changes (the alignment of the app was off). They got back with us quickly and offered to lend a hand. Their support staff asked us what was going on, and after telling them what we needed, they went in and adjusted the styling of the app according to our requests. Not only did they go above and beyond, but they were able to do it within a day of us asking for help. You don't find this type of support these days. Aside from being extremely happy with their support, the app works exactly as specified, and looks great too. We would definitely recommend it!