Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its detailed tracking information that enhances customer self-service and reduces inquiries, improving operational efficiency. It features self-serve order status pages, integration with fulfillment emails, and real-time tracking. The customer support is highlighted as quick and efficient, with staff praised for their proactive customization efforts. The app is easy to set up, intuitive, and highly customizable, leading to widespread merchant satisfaction and recommendations.
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SUPER easy to install and tracking page has a very clean aesthetic. Go w/ the professional level to customize your tracking page and add your logo. Definitely gives your site a professional look.
Customer service is extremely prompt. Only using the trial as of now, but couldn't be happier so far and will most likely continue with Tracktor moving forward.
Amazing customer support all the way. Kayla has helped me customise my tracking page just the way I wanted it. Highly recommended :)
We use this app to track our orders. Easy to install, and if there are any hiccups along the way they have great tutorials and prompt customer service.
This app is super effective! The customer support was top noch too! They respond quickly (same day or next day) and resolved my installation issues with easy.
This is easily the best customer support I've received from any app on the Shopify store.
Very fair pricing too 11/10
Now the converstion rate on my store csn finallt increase!
I was using another app but sometimes the tracking information would be in another language or no update available for periods of time. So far I love this app and it's easy for customers and myself. The customer support has been awesome as well. Thank you so very much!!!
Nice app, but extremely frustrating customer support and upgrade experience. CS will tell you that all data during free trial would be wiped out, no proactive suggestion or advice till we chase, they just ask you to say goodbye forever to your all-gone data.
Do not really know if we should continue with this app even though we have already paid for the upgrade. No one is getting back to me and explain clearly where my data has gone. We are having some trust issue with the app.
One word GREAT + Amazing customer service. Why 4 stars and not 5 then? Because at that price there are some features that are missing like:
1. Ability to send emails for custom statuses
2. Ability to see the Tracktor Order Status from "Orders" and mass update Order Status
This would make it a 5-star app
Some competitors have these features for a lower price (albeit not developed perfectly) and the difference in price is well justified given the customer service received.
New to Shopify and Tracktor, reached out to customer support and they helped solve my problem in minutes, most courteous and understanding!
Did a great job setting this app for us thanks for a fast response Sam
A really great App with awesome customer support. Really helpful and caring about their customers. This is a must-have for everyone who wants their customers to track orders on your Shopify website.