Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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Does exactly what it says, provides clear tracking information within the website. Support have been very helpful on live chat too - thank you :)
EDIT - Needed some more help today and yet again you guys have come up trumps, thank you!! :)
FIRST, amazing customer service, really responsive and accommodating! I have just started my online store and the Tracktor app has been helpful! It allows me to share tracking with my customers without referring them to a courier website. Highly recommend!
These guys are awesome!
I have no doubt I will keep them managing all my store shipping logistics.
This is hands down the best app for this purpose.
The customer support alone is worth the money.
Not joking, use this app.
I'm looking forward to using this app, the support has been great in getting his set up so far, all seems good!
Amazing app and a great customer service!
Excellent way to keep track of orders with customers and avoid huge headache for employees or yourself. Highly reccomended for any store owner and the interface is beautiful!
A very very useful app, if you want a high customer satisfaction, than its a must, they have a great support and its really good to do business with them.
You'll not have to worry about customers messaging you to ask about their tracking numbers and getting really mad, less charge back and refund rate. That means less risk for your business.
Also very friendly for user , they don't even need their tracking number, only email and order number!
They even reduce my cost and raise my limit of orders for the same plan, so definitely use this app if you are wanting to have a long term good relationship with customers and also because the team will help you achieving that and also adapt to your situation if you are struggling.
Also, don't forget to contact them if you have any struggle, they will help effectively.
This is the best app for tracking order. Supper easy to use and amazing customer service. Definitely recommend!
I did test almost all tracking apps available, and there are a lot of them :-)
But every app missed something, either it was the styling, either you could not hide the carrier name (you want to hide aliexpress standard shipping as dropshipper), either the tracking app was not updating frequently, etc etc
Now I'm a proud user of Tracktor on both my stores.
This app fits my needs 200% and the customer support is magnificent.
Thanks a lot for your help Annette, Matt and team!
<3