Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

July 9, 2019

Their customer care is outstanding ! They fixed numerous setup challenges in a blink of an eye and the result is terrific!

lejolimaillot
France
About 9 hours using the app
July 22, 2018

Simple and easy to set up and it looks great functionally so far.

Budgit
United States
11 days using the app
December 2, 2016

Wonderful app and a masterpiece of support!

Ice Flower
Switzerland
11 days using the app
October 24, 2018

Great app, looks very professional and clean. The customer support is awesome too. Really recommend it.

Ski Cove
United States
10 days using the app
April 13, 2018

Great work Team
Really simplifies the end user experience in a good way.

Motocentral
India
7 days using the app
May 15, 2018

We recently downloaded the Tracktor app in our Shopify store. While there is a little bit of a learning curve, the support team has been incredibly helpful and responsive. They have made this a wonderful experience and we are so excited to offer this tracking tool to our customers! Highly recommend!

Equicizer
United States
7 days using the app
Edited January 15, 2019

The team where really helpful and efficient in assisting to configure the tracktor layout to match the rest of my store. Highly recommended.

Update 1: The team were extremely helpful and able to quickly provide support with a further css query.

Argentum Antiques & Collectables
United Kingdom
7 days using the app
March 14, 2018

Very good app to to customers.

Saleself
Estonia
7 days using the app
June 18, 2018

Very helpful and after 1 week of use I can see why this App is so highly rated...

Nightaddict
United Kingdom
6 days using the app
Edited October 17, 2018

The app is great so far it is very easy to setup. I am looking forward to my first order using Tracktor.

Dogs Life Colorado
United States
6 days using the app