Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

June 21, 2020

Great help with installing the application. Looks very professional for my customers when they need to track the order.

Viewfixstore
Netherlands
Almost 2 years using the app
June 13, 2019

This app was super easy to set up and very easy to use. And the support team is awesome! I inquired as to whether the formatting for a different ShopPad app can be tweaked and they not only fixed that, but they also changed formatting on this app so that it matched with the rest of my website. This is what I call excellent customer service!!

Botaneca
Canada
Almost 2 years using the app
May 5, 2023

Super helpful support!

After briefly discussing my issue, the Tracktor representative was able to help me quickly. Keep it up!

AMOLO
Germany
Over 1 year using the app
Edited February 24, 2020

Works good......... Customers like it. Keeps track of all the stages of ordering, and processing....... Excellent Customer Service... always there to help..

Timber and Iron Woodworks LLC
United States
Over 1 year using the app
Edited March 10, 2020

Great customer service! Had a few issues trying to set it up. Reached out to support and was helped right away. I Would definitely recommend using this app!!!

Lussomo
Hong Kong SAR
Over 1 year using the app
March 11, 2021

Signed up in February. Had Tractor team install which took a day. So far it's operating beautiful. I'll report more next month.

Equine Goddess(R)
United States
Over 1 year using the app
July 24, 2020

This app is exactly what i was looking for. I needed custom updates such as "part is being designed" "part is being fabricated" and this is the only app I could find with these.
The support team were so helpful in editing my tracking page. I wasn't font sizes changed and colors and their turn around was so quick. Thank you so much!!

Sprout Design Lab
United States
Over 1 year using the app
Edited September 21, 2020

Awesome experience, the app is great, Mandy and the team even improved a courier integration right away when we noticed a deficiency in one of the courier integrations.

RoseSkinCo
Canada
Over 1 year using the app
July 10, 2019

Really like the app, we are on a budget but having this is worth it at the end. Pro looking app with a lot of useful setups.

queensonlinestore
Finland
Over 1 year using the app
March 4, 2019

I have just started to use this App so far the custom service has been amazing in helping to set the app for me. Will come back I have seen it working.

Bag Strategies
New Zealand
Over 1 year using the app