Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
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Free plan is a brilliant idea. You can get it for free up until 100 customers track their orders which is great. So you only have to switch to the paid plan once you actually start to make money! I also was surprised how easy the set up was, so I got on to Tracktor support and the instant chat help was amazing. Got sorted instantly.
Amazing real time Support staff that answers all your questions on a live chat. All the representatives are super helpful and knowledgeable
I can't say enough great things about this app! I had some issues figuring things out and Alan from Tracktor quickly and efficiently took care of everything. I highly recommend this app and I am already very happy.
This app significantly reduced my customer service emails, saved a lot of time and stress. Totally worth it!
Tool is pretty neat and the support is just awesome!
Very well designed app and UI - I use a third party logistics partner so it needed a bit of modification to get working but the support team were very efficient in getting this up and running. I have had ZERO order tracking related queries since onboarding Tracktor and it is amazing.
Great App! Great Support!
I tried this app mainly to provide additional, custom order statuses to customers between order placement and order fulfillment steps. The look and navigation of this app are great! I also switched from Conversio to OrderlyEmails, which easily integrates with Tracktor so my customers can always link quickly to their order status from their email notifications. My only ...
TheShopPad team has been exceptional in not only providing a world class product for us, but remarkably great service as well. Tracktor App was the perfect solution we were looking for that would integrate international shippers and show results in a clean and effective layout. We were thrilled when we found the app, and overjoyed when the support team - Noah & Allen went ahead and installed it ...
Originally we where using Aftership but quickly learned that there product wasn't the hype they said it was so we thought we'd give Tracktor a go and was pleasantly surprised!
The page design is more on brand for us in comparison, the app works seamless for orders being shipped by multiple carriers too.
So far all carrier updates have worked fine apart from royal Mail but I am aware royal mail ...
I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!