Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!
They were very responsive to my request. This is a new app for me so i will write a follow up review once the tracktor is being used.
App performs well & I have had the best experience with the team at ShopPad (particularly Mandy & Annette) who have always been quick and happy to respond to any queries I have had. Definitely recommend.
Excellent App and great Customer Success Team! Special thanks to Annette for her support and professionalism!!!
Fantastic app. Easy to load. Easy to use. UI has some nice out of the box options that blend nicely with out theme (modern UIs tend to do that :P). Definitely give this app a try. It's better than any of the other customer facing tracking apps.
The only major critique I have is that the initial input fields that customers see look plain and outdated, which clashes pretty heavily with how nice the actual app looks. If they fix up the CSS on those, this app will be unbeatable in terms of all around quality.
This app has really helped me with customer order tracking. It's easy to insta1l, customize and use. I wish though there was a way to view all orders delivered within a spacific time frame or all orders whose delivery has exceeded a certain duration of time. That would be really useful
This App is really good. The customer Service is just perfect. They reply very fast, and they really take time to help you with every Problem you have! I'm really highly satisfied with their service.
The support team has been very responsive in making sure our coding has been working properly so we can best provide info back to our customers.
We're excited to get started using Tracktor! Great app, so far. :)
i needed help and they did waaayyy more than help me and i appreciate it so much. i recommend this app to any and everyone starting a store. Matt was awesome