Reviews (743)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.

November 21, 2022

Super App bis jetzt hat alles geklappt falls nicht ist der Kundensupport wirklich schnell und zuverlässig. Top!

spuno.de
Austria
Over 1 year using the app
May 8, 2020

Great app!

Best New World
United Kingdom
Over 1 year using the app
March 19, 2023

Funktioniert alles super und wenn man eine Änderung vornehmen möchte die nicht manuell geändert werden kann ist der Support wirklich sehr schnell und hilfsbereit!

Awoni
Germany
About 1 year using the app
May 11, 2020

Works perfectly and the support was excellent, everything was set up and running correctly within a few hours of me installing the app

Vetelli
United States
About 1 year using the app
May 23, 2020

This app is awesome. However, make sure to set up your carrier mapping if you fulfill order with carriers that are not supported by shopify! I had to call them to set mine up and Matt was able to help me out big time. Definitely would recommend this app after researching and testing out all the major tracking apps on the shopify store!

JerseyBird
United States
About 1 year using the app
September 22, 2015

I am extremely happy about integrating Tracktor to my store. I used to forward all my customers to third party websites or carriers' website to track their package because there was no application working with Turkish National Post. I contacted with engineers of Tracktor and they solved my problem in a short time of period. They were very concerned about what we need and finally they found us a solution. Even if your carrier is not on the list, just don't worry and get in touch with them.

I would definitely recommend!

Strapsale
Türkiye
About 1 year using the app
March 30, 2023

Super schneller Support. Ich hatte ein Problem mit ein paar Kleinigkeiten zum Tracking. Das Problem war in wenigen Minuten gelöst.
Vielen Dank!!!

mooioo.de
Germany
About 1 year using the app
April 11, 2020

Excellent customer service. Thorough and easily searchable knowledge database for users. Love the convenience and ease of just pointing customers to the app page link and they can check their shipping status - ANYTIME they want.

BackMaven
Singapore
About 1 year using the app
December 19, 2019

Great app, UX and back-end. Easy to set-up, layout well-designed

Exceptional customer service. Concise, personal and relevant replies to questions received typically within minutes

Formae
United States
About 1 year using the app
May 29, 2020

This app was easy to install but I faced some issues to show on my homepage which was quickly fixed by Shoppad within 24 hours as I wanted my customers to have access quickly to track their shipments. Shoppad staff responded quickly to my request to be able to see all shipment tracking summary at a glance rather than checking on individual orders. Good work ! Only 1 more step to go to see the tracking status on shopify order admin instead of having to go to the app. Hope this can be done soon !

CHOMEL
Singapore
About 1 year using the app