Reviews (743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for reducing customer inquiries about order statuses, particularly in stores with longer lead times or custom products. It enhances customer satisfaction by providing detailed tracking information on the merchant's website, supports multiple carriers, and offers customizable status updates. Merchants praise its reliability and the responsive customer support team. The app also helps re-engage customers by directing them back to the merchant's website for updates.
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Super App bis jetzt hat alles geklappt falls nicht ist der Kundensupport wirklich schnell und zuverlässig. Top!
Great app!
Funktioniert alles super und wenn man eine Änderung vornehmen möchte die nicht manuell geändert werden kann ist der Support wirklich sehr schnell und hilfsbereit!
Works perfectly and the support was excellent, everything was set up and running correctly within a few hours of me installing the app
This app is awesome. However, make sure to set up your carrier mapping if you fulfill order with carriers that are not supported by shopify! I had to call them to set mine up and Matt was able to help me out big time. Definitely would recommend this app after researching and testing out all the major tracking apps on the shopify store!
I am extremely happy about integrating Tracktor to my store. I used to forward all my customers to third party websites or carriers' website to track their package because there was no application working with Turkish National Post. I contacted with engineers of Tracktor and they solved my problem in a short time of period. They were very concerned about what we need and finally they found us a solution. Even if your carrier is not on the list, just don't worry and get in touch with them.
I would definitely recommend!
Super schneller Support. Ich hatte ein Problem mit ein paar Kleinigkeiten zum Tracking. Das Problem war in wenigen Minuten gelöst.
Vielen Dank!!!
Excellent customer service. Thorough and easily searchable knowledge database for users. Love the convenience and ease of just pointing customers to the app page link and they can check their shipping status - ANYTIME they want.
Great app, UX and back-end. Easy to set-up, layout well-designed
Exceptional customer service. Concise, personal and relevant replies to questions received typically within minutes
This app was easy to install but I faced some issues to show on my homepage which was quickly fixed by Shoppad within 24 hours as I wanted my customers to have access quickly to track their shipments. Shoppad staff responded quickly to my request to be able to see all shipment tracking summary at a glance rather than checking on individual orders. Good work ! Only 1 more step to go to see the tracking status on shopify order admin instead of having to go to the app. Hope this can be done soon !