They recommend your store be at least 3 months old so it has data and you give them 3 months for their AI to optimise your ads. I fulfilled both those criteria's and whilst the app got me sales it underperformed my expectation.
I spent $1500 dollars over 3 months to make to make $850 which roughly translates to 0.5 ROAS with a 1.8% conversion rate.
They really need to work on their communications too, once they respond they are great but it takes 2 to 3 days for a reply. Thankfully I never had an urgent question but if I did, I'd be very annoyed.
Ignore the reviews made by stores who have used the app less than 3 months and focus on those who've use the app 3 months or longer to make your final judgement.
Thank you for your review and for sharing your experience with our app. We apologize for any communication issues you may have experienced and for not meeting your expectations in terms of results.
We would like to provide some context that may help to better understand the performance of our app. As you mentioned, we recommend giving our app at least 3 months to optimize your ads and gather sufficient data. In your case, the ROAS in the first month was low, but it increased in the second month and became positive in the third month. We also drove the majority of the store's sales in the third month.
We understand that you may have hoped for a higher ROAS, but considering the fact that the store didn't have plenty of data to work with, the positive direction of ROAS was the best that could have been achieved within this time frame considering the store's competitiveness of your industry, overall conversion rate, product listings, pricing and the behavior of its target audience.
We would be happy to work with you to try to further improve your results.
I have wasted money on this product. After 1 month, I couldn't generate a single sale and very less traffic. Not worth it. One good thing, they have refunded the money when I have asked for it.
Used Storya during 4 month. 29 sales. I was hoping to make more sales. The app does not work miracles (at least for my store)
Had a few issues, but company working to resolve them - will update review when things are sorted.
Too much money and not enough information given as how they are driving traffic to your store and if even is the RIGHT traffic.