Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,961)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective multilingual and currency conversion features, which support global market expansion. They praise its user-friendly interface and customization options that align with store branding. The app enhances the professional look of e-commerce sites and offers responsive, 24/7 customer support, aiding in business growth and customer engagement.

December 3, 2024

Fast and reliable

BRAHINSKI
Poland
About 1 month using the app
OneCommerce.io replied December 16, 2024

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io

Regards,
Oriana
Transcy by OneCommerce

November 11, 2024

Extremely helpful

2wish
United Kingdom
21 days using the app
OneCommerce.io replied November 21, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kane
Transcy by OneCommerce

October 2, 2024

Giselle did a very good job. Helped me immediately. Can recommend this app!

PumpLove
Austria
6 months using the app
OneCommerce.io replied October 21, 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Patrick
Transcy by OneCommerce

November 7, 2024

Je voulais traduire mon site pour toucher de nouveaux marchés et ce plug-in fonctionne très bien! le customer service est très rapide et compétent, Merci à Andy et l'équipe pour m'avoir aider à configurer correctement!

MyMoneyBox
Switzerland
14 days using the app
OneCommerce.io replied November 21, 2024

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kieran
Transcy by OneCommerce

Edited December 2, 2024

Giselle has helped me a lot, thank you to her.

ALNORIX
United States
2 months using the app
OneCommerce.io replied October 21, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io

Regards,
Jocelyn
Transcy by OneCommerce

September 27, 2024

Great support and product. I look forward to using it for some time.

My Ruby Lips
United States
2 months using the app
OneCommerce.io replied October 21, 2024

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io

Regards,
Jocelyn
Transcy by OneCommerce

Edited December 16, 2024

this is suck.If you are an e-commerce website, please translate product titles and URLs as needed. Because Google will determine that your translated products are new products, which will cause your store to have thousands of more products. Don't translate pictures either, because the last picture will be retained in this app. If you change your picture, it will not be displayed on your front page, and your website will always display your last picture. If this app gives a lot of translation options, then there should be prompts next to the options so that novices can make relevant judgments. But there was nothing, which caused some problems on my website.

Xtool Official Car Diagnostic TOOL Store
Hong Kong SAR
3 months using the app
OneCommerce.io replied October 21, 2024

Hi Feng,

This is Brian and we personally apologize for any inconvenience causing to your experience

- First of all, we have noted your feedback to improve our app in the better way. Meanwhile we're having a new function as "Block element" to resolve your case. To be specific, blocking URL handle's translation or unneccessary content will avoid the broken format if you accidentally translate them

- Also we have seen that one of our colleagues is reaching out you via email, please check your email and let her know if you need further support

Hope to hear from you soon

Regards,
Brian
Transcy by OneCommerce

December 29, 2024

Very easy to use. The support team replies quickly and resolves my issues efficiently.

NoomCottageClay
Lithuania
About 2 hours using the app
OneCommerce.io replied January 15, 2025

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io

Regards,
Oriana
Transcy by OneCommerce

September 12, 2024

The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.

Festool Fan Shop Canada
Canada
Almost 2 years using the app
OneCommerce.io replied November 21, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kane
Transcy by OneCommerce

November 12, 2024

Der Support ist sehr schnell und hilfreich!

ELBWOOD - The Hanseatic Penmaker
Germany
About 3 years using the app
OneCommerce.io replied November 21, 2024

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io

Regards,
Oriana
Transcy by OneCommerce