Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,868)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

April 21, 2022

I really like its service. It has solved many problems for me. It is very patient and the service attitude is very good.

Momi Essence
Hong Kong SAR
12 months using the app
OneCommerce.io replied April 26, 2022

Hi Lendo,

This is Jocelyn. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

December 19, 2021

I definitely enjoyed seeing my store come together . So easy! I know it will be just as easy the next time I need to use it.

MichelleAlicia Beauty FARMASi
United States
12 months using the app
OneCommerce.io replied December 20, 2021

Hi Michelle,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

Edited June 23, 2021

Everyone help to install my app. It looks so professional and they helped me a lot a lot. Im pretty happy with the results. I mean it, I was looking a way to add currency on my store and these was the best option.

Mckissackofficial
Mexico
12 months using the app
OneCommerce.io replied June 24, 2021

Hi Isabel,

Here's Baldwin from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Baldwin
Transcy - Translate Language and Convert Currency

January 9, 2022

Awesome app, We were able to translate our website in less then a day. Had some minor issues but the support helped us to fix everything nicely. Best support experience weve had with a shopify app - 10/10

Ecotivity
Netherlands
12 months using the app
OneCommerce.io replied January 10, 2022

Hi Ruby,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

August 5, 2022

great customer service! They helped me with the set up, customer service was there within minutes and within a hour the entire app was working perfectly

ISANOA intimates
Netherlands
12 months using the app
March 13, 2022

Great customer support helped set everything up. I give this app the ironclad 5 star service review!

Get Your Beard
United States
12 months using the app
OneCommerce.io replied March 14, 2022

Hi John,

I'm Jonathan. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Jonathan
Transcy - Translate Language and Convert Currency

February 25, 2022

Had trouble with the switcher. Contacted customer support and it was done within 2 minutes. Thank you Jennifer from Fireapps!

Lentz Copenhagen
Denmark
12 months using the app
OneCommerce.io replied March 1, 2022

Hi Michel,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

December 16, 2021

I had a different theme that wasn't fully supported. they helped me out with everything that i wanted. perfect customer care!!

woodystore.nl
Netherlands
12 months using the app
OneCommerce.io replied December 17, 2021

Hi Nigel,

This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

November 7, 2022

Very Useful and great customer support. Happy to use it and will be adding to all of my shopify stores

southern beauty academy
United States
12 months using the app
OneCommerce.io replied November 8, 2022

Hi Steven,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

August 24, 2022

Easy to use, to translate, good price, so far I like it. Added many languages to our webshop, translation is not perfect of course, but it is still better than on the other apps. Thanks :)

TOPSHOES.LV
Latvia
12 months using the app