Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,914)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its robust translation features and exceptional customer support. They appreciate the ability to translate store content into multiple languages seamlessly, with support from notable third-party services. The user-friendly interface and features like automatic content checking and manual adjustments help maintain accuracy across languages. Merchants credit these features with effectively aiding their expansion into new markets by enhancing localized shopping experiences.

February 25, 2022

Had trouble with the switcher. Contacted customer support and it was done within 2 minutes. Thank you Jennifer from Fireapps!

Lentz Copenhagen
Denmark
12 months using the app
OneCommerce.io replied March 1, 2022

Hi Michel,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

December 16, 2021

I had a different theme that wasn't fully supported. they helped me out with everything that i wanted. perfect customer care!!

woodystore.nl
Netherlands
12 months using the app
OneCommerce.io replied December 17, 2021

Hi Nigel,

This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

November 7, 2022

Very Useful and great customer support. Happy to use it and will be adding to all of my shopify stores

southern beauty academy
United States
12 months using the app
OneCommerce.io replied November 8, 2022

Hi Steven,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

August 24, 2022

Easy to use, to translate, good price, so far I like it. Added many languages to our webshop, translation is not perfect of course, but it is still better than on the other apps. Thanks :)

TOPSHOES.LV
Latvia
12 months using the app
February 13, 2022

Great app, with a terrific helping staff
Zenny was a a perfect helper, nice talk and great help, I trully don't know what I would have done without his help

TableTools
France
12 months using the app
OneCommerce.io replied February 14, 2022

Hi Jorin,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

September 6, 2021

Costumer service excellent and perfect translation, as a mother tongue! Would suggest it to everyone has a multilingual website.

The Trophy Wife
Italy
12 months using the app
OneCommerce.io replied September 6, 2021

Hi Angela,

I'm Daria from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Daria
Transcy - Translate Language and Convert Currency

May 22, 2022

I appreciated the Transcy offer so I signed up and almost immediately ran into problems (probably of my own making as I am a Shopify newby)
Jennifer from the customer services chat got back to me immediately, guided me through the servicing, connected the technical support and got my problem solved. Great App.
Well Built.
Well Serviced.
Competent Staff.

The Kiirpa Company
United States
12 months using the app
OneCommerce.io replied May 24, 2022

Hi Doni,

My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vincent
Transcy - Translate Language and Convert Currency

Edited January 27, 2022

First Time, to use the app. The language translation is good. Just had some issues with Currency to show, however, service was helpful to check the steps and explain in detail to make it work. The best app this far for me! Well done!

JOCKMAIL
Australia
12 months using the app
OneCommerce.io replied January 17, 2022

Hi Paul,

This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

September 24, 2021

A few minutes after installing the app, Jane messaged me and explained to me how everything works. She walked me through step by step how to install all the features on my store. Was very helpful and saved me a lot of headache. 100% recommend!

lpky Watches
United States
12 months using the app
OneCommerce.io replied September 27, 2021

Hi Zev,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

November 22, 2022

The APP is fully functional and the staff is very responsive, patient, and prompt in dealing with the issues I raised.

Logeqi
Hong Kong SAR
12 months using the app
OneCommerce.io replied November 24, 2022

Hi Sing,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce