Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,873)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

June 10, 2023

great support and app! i was very satisfied with quick reply from support team and how they are able to implement the translations

womeninsuit
France
8 months using the app
OneCommerce.io replied June 12, 2023

Hi Kristyna,

I'm Levi from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Levi
Transcy by OneCommerce

January 23, 2024

とても素晴らしいです

SonderSable
Brazil
7 days using the app
OneCommerce.io replied January 24, 2024

Hi Yikukan,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

April 6, 2022

Jennifer was so helpful and quick to answer all my questions. I have reached out to her once again, and again she has been able to help me a lot!
This means a lot for a business to work with efficient people!
In the beginning I have faced a lot of issues and didn't get where I wanted to, so I asked for help and everything got resolved super quickly.
I highly recommend!

Tusen rosor AB
Sweden
8 months using the app
OneCommerce.io replied April 13, 2022

Hi Ajdin,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

January 9, 2023

10/10 app functionality and 10/10 customer service. Full help with integration. 100% worth the full price.

EcomVDD
Belgium
8 months using the app
OneCommerce.io replied January 10, 2023

Hi Thomas,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

Edited June 30, 2022

Nice UI, enough functions and kind support.
Translation is a little slower, but it's OK, we just wait for finishing.
It's the "must app" for developing our site!
Thanks.

ネコソダテ®日本で唯一のまじめな首輪®専門店
Japan
8 months using the app
OneCommerce.io replied June 22, 2022

Hi there,

I'm Justin and we are deeply sorry for your bad experience with us.

I have seen that one of my colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Justin
Transcy - Translate Language and Convert Currency

June 19, 2023

App works great and the support is amazing. They are quick to help fix any issues that come up and the app works great.

TITLE Boxing
United States
8 months using the app
OneCommerce.io replied June 20, 2023

Hi Chrissy,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

August 11, 2023

I wanted to be able to give customers or shoppers the ability to browse the website in their own language or currency. Being able to translate the website to one's own language helps to increase your market size aka who you will be able to sell to and make more revenue as well as solve their problems.

I didn't want language or currency to be a factor in not making a purchase. So I went ahead and searched language translation apps for Shopify.

At first it was a bit confusing on how to make all the translations go through, but after a week and a half of going back and forth with the customer support team, I was able to make my vision into a reality.

The customer support team is super friendly, helpful, fast to respond, as well as there to support even during my time to sleep at night!

Highly recommend.

ARMOURED THREADS
United States
8 months using the app
OneCommerce.io replied August 17, 2023

Hi Armoured,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

February 28, 2022

App simple d'utilisation, fonctionne correctement, langue et monnaie s'ajoutent facilement et le menu est configurable, impeccable et discret.

lunamanashop
France
8 months using the app
OneCommerce.io replied March 2, 2022

Hi Léa,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

December 10, 2021

I think their customer service is excellent. Grace helped me with some details. If you haven't used this kind of software before, it's better to ask them for help, because there are some places where they point out and it works quickly.

Binowav Hearing Solutions
United States
8 months using the app
OneCommerce.io replied December 13, 2021

Hi Canyang,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

December 17, 2021

wow~great service team to help resolve theme incompatibilities and respond in a very timely manner! I decided to keep using the app!

FlexPedic Sleep
China
8 months using the app
OneCommerce.io replied December 17, 2021

Hi Tom,

My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vincent
Transcy - Translate Language and Convert Currency