Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,872)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

August 20, 2021

I have been using Transcy for a year or so, and I had a big issue with my shop after the latest update on August 18th, 2021. I did not have any control over my translations anymore and the AI was messing up my texts. Transcy helped me to get my problems fixed, so now I have full control over my content again. Really happy with that.

It's all in a nutshell
Netherlands
8 months using the app
OneCommerce.io replied August 23, 2021

Hi Esther,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

October 19, 2021

I used this app to help me. I got the help and my problem was solved as soon as possible. The stuff was really very professional and nice.

camitotebags
Lithuania
8 months using the app
OneCommerce.io replied October 21, 2021

Hi Diana,

This is Rowan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Rowan
Transcy - Translate Language and Convert Currency

April 28, 2022

Très bonne application. Et l'agent est vraiment disponible pour aider à trouver solution ! Je suis très satisfaite. Je recommande !

A-NIC Business
Germany
8 months using the app
OneCommerce.io replied May 5, 2022

Hi Akofala,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

September 2, 2022

Amazing Support , Molly was Great ! she helped through all the steps. Even in the basic simple things

Chato
Lebanon
8 months using the app
April 6, 2022

Easy to use and set up, fast and personal customer service. Great for reaching different markets....

marlenemolinadesign
Dominican Republic
8 months using the app
OneCommerce.io replied April 13, 2022

Hi Marlene,

Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

May 16, 2022

Best app and amazing support team !! They fixed my problem in not even 5 minutes. It is very helpful if you wanna sell in different countries

MyDubaiPerfume.com
Romania
8 months using the app
OneCommerce.io replied May 18, 2022

Hi Iuliana,

This is Jocelyn. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

July 11, 2022

Very cool, friendly and competent development team! I am delighted! They helped us very quickly with individual widget settings, translations, etc.! I recommend this app to everyone!!

ELROBICS
France
8 months using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

June 1, 2022

Muy contento con la aplicación, me ayudaronen todo momento con la instalacion de los idiomas, traduce automaticamente a cualquier pais!

Bysamparfums.com
Spain
8 months using the app
OneCommerce.io replied June 4, 2022

Hi Samuel,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

February 25, 2022

Absolutely AMAZING customer Service!!!!! They are so patient and are with you every step of the way! Huge shout out to Johnson!!!!

Crafted Goodies
United States
8 months using the app
OneCommerce.io replied March 1, 2022

Hi Tzvika,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

March 16, 2022

Molly was extremely helpful when I was figuring out how to navigate this app. She responds fast and fixed any issue I had in under two minutes. Although I am in a free trial to test out this app I am very pleased with the customer service.

fitandfierce
United States
8 months using the app
OneCommerce.io replied March 17, 2022

Hi Taylor,

This is Matthew. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency