Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,873)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

November 15, 2022

Shen! Thank you for the amazing support. It was super friendly, fast and on the point! Hope every support would be like that!

FOLLOWEE
Germany
6 months using the app
OneCommerce.io replied November 16, 2022

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

December 8, 2021

I installed the app so that I can have different languages ​​and currencies in my shop. This app helped me a lot and is easy to use. And the support is great. Fast and helpful. And my helper who helped me is Chouxie. Thank you very much :))

TechnologyGadgetsMarket
Switzerland
6 months using the app
OneCommerce.io replied December 13, 2021

Hi Sankeeth,

I'm Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Vincent
Transcy - Translate Language and Convert Currency

January 2, 2022

I used this app and it really helped me a lot, the services were perfect and helpful ! I would recommend this app to anyone who wants to have different language options on their site

theClubproject
Taiwan
6 months using the app
OneCommerce.io replied January 3, 2022

Hi Shannon,

Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

March 1, 2023

La traduction est super et surtout le service à la clientèle est excellent. je recommande fortement car ils prennent vraiment le temps d'aider leurs clients

My Smart Gadgets
Canada
6 months using the app
OneCommerce.io replied March 3, 2023

Hi Abdourhamane,

I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gemma
Transcy by OneCommerce

July 9, 2021

The customer service was great and helped me solve the problem.The software is also very easy to use.

Mr.Chicman
Hong Kong SAR
6 months using the app
OneCommerce.io replied July 12, 2021

Hi shunwei,

This is Keva from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Keva
Transcy - Translate Language and Convert Currency

November 1, 2022

What a great app ! I usually work with another one but change sometime is good and i've the confirmation of it ! Ultra quick after sale service (less than 2 minutes of wait) and my problem is done. Even more, Shen help me to set the button !

RocketBike™
Switzerland
6 months using the app
OneCommerce.io replied November 1, 2022

Hi Massimo,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

January 30, 2023

Works perfectly! There are plenty of features to customize the App.
The support was really responsive and helped a lot.

bullerjan
Germany
6 months using the app
OneCommerce.io replied January 30, 2023

Hi Carl,

Here's Scott from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Scott
Transcy by OneCommerce

Edited January 26, 2021

I fisrtly wrote a bad review of the app, given that it discunfigurated a series of functions on my store, and changed my currency. I must say that the support team as pretty much immediate in their response. In less than one morning, Petey solved all the code issues and problems. I've re-instaled the app and i'm pleased with the result. For the free version app (even tho i bought credits for translation), some paid apps sould learn a thing or two with this support. Thank you.

Nidore
Portugal
6 months using the app
OneCommerce.io replied January 25, 2021

Hi there,

Here's Stephen from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

April 6, 2022

Trancy est la meilleurs application de traduction que j'ai utilise. Le service est rapide fiable et exceptionelle. Je recommande definitivement a tous le monde qui cherche a changer la langue et la money de leur siteweb !

Indiana&Wich
Canada
6 months using the app
OneCommerce.io replied April 7, 2022

Hi Konrard,

This is Matthew. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

June 24, 2022

Not started using the product much yet, nor has my cusmtours but the customer support has been great and set up all up for me within 10 mins of downloading the app and very good on chat as well to keep me updated

Boujee People
United Kingdom
6 months using the app
OneCommerce.io replied June 29, 2022

Hi there,

This is Jocelyn. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency