Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,877)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

June 19, 2023

It takes a bit of working with the app to get it right but customer service is great! Fast and helpfull!

DLS Montreal
Canada
4 months using the app
OneCommerce.io replied June 20, 2023

Hi Dyane,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

March 17, 2022

Great app, great customer support. Instead of creating several shops, you can just install this application and sell in several countries.

Pour Les Petits
Dominican Republic
4 months using the app
OneCommerce.io replied March 21, 2022

Hi Jean,

I'm Jason. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

August 19, 2022

Great experience, customer service quickly helped me solve the problem.The currency conversion problem that has been bothering me for a long time, the customer service helped me to fix it within 30 minutes

xiangbao-c70e
Hong Kong SAR
4 months using the app
September 15, 2023

The App works great, especially using the machine translate option. It's still a lengthy manual process checking everything but overall, it's very convenient. Shoutout to the Customer Service Team. They do a great job and reply immediately with helpful tips, screenshots or links. This helps a lot during setup or if you can't find the right place to change a translation.

CoviMedical Home
Germany
4 months using the app
OneCommerce.io replied September 18, 2023

Hi Benedikt,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

June 21, 2022

customer service are nice and warm, great sevice! app are powerful and useful(even not use now, but as it discripe), I will check later

My totes
Hong Kong SAR
4 months using the app
OneCommerce.io replied June 27, 2022

Hi there,

This is Jocelyn. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy - Translate Language and Convert Currency

July 12, 2022

i use this app to help me provide more than 1 language and currency in my website , customer service is so responsive and the app is good !

Feather World
Indonesia
4 months using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

January 26, 2023

Some questions about old translations, few chats later, got a video and an explanation all done ! Super Raymond, give him a promotion :)

Magnus Watch
Netherlands
4 months using the app
OneCommerce.io replied January 30, 2023

Hi Stan,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

May 9, 2022

Very good app and even better customer support! Virtually everything can be translated. Recommendation to the team: MAKE IT POSSIBLE TO ALSO TRANSLATE TRANSACTIONAL EMAILS.

Beautinow
Netherlands
4 months using the app
OneCommerce.io replied May 10, 2022

Hi Suzi,

Here's Stephen. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

November 29, 2022

J'ai utilisée cette application pour ouvrir mon commerce à l'international et transcy est une application indispensable. ma boutique a été transformer en moins de 10 minutes. Le switcher n'étais pas compatible avec mon thème mais l'équipe transcy a su réglée le problème en moins de 5 minutes. UN GRAND MERCI !

chronocustworldpro
France
4 months using the app
OneCommerce.io replied November 30, 2022

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

July 18, 2023

The support service is very good, I will definitely use it in other projects. You can translate the banners on the site into any language and it works really well!

Bellaneva
Austria
4 months using the app
OneCommerce.io replied July 20, 2023

Hi Sinan,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce