Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its superior features, including the ability to translate 3rd party apps and integration with DeepL for high-quality translations. The app's intuitive interface, automatic content checking, and currency converter are also appreciated. Support is praised for its 24/7 availability, responsiveness, and assistance with customization and technical issues. The app is valued for expanding market reach by enabling browsing in local language and currency.

Edited March 31, 2023

raymond solved my problem. great service. recommend. We have some misunderstanding at first, but the problem sovled perfectly
lauren and serenaa also very very very professional. they ask for experts to solve some technique problems in just several minutes.
good good good!!
我炒鸡喜欢这个软件 客服都超级友好!!~~

Gemgit
United States
2 months using the app
OneCommerce.io replied April 4, 2023

Hi Mengru,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

July 2, 2022

It's a great translation application. The customer service has helped solve many problems. If you can't set it up, please contact the customer service. If you need to customize the toggle button seat please contact the customer. thanks john

Moonkie
United States
2 months using the app
OneCommerce.io replied July 4, 2022

Hi Jacky,

This is Enzo. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy - Translate Language and Convert Currency

April 5, 2022

Best app for translation on shopify!! Awesome costumer support highly suggested!!
.....................................

Vaquer Diffuser
South Korea
2 months using the app
OneCommerce.io replied April 6, 2022

Hi Luca,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

December 3, 2022

The app is simple and efficient , but the customer service is woah , amazing customer service , helpful , smart ,quick ,responsive, highly skilled and doing their best to help , I talked with Molly and that's certainly one of the best customer support I have ever had , Appreciate it and highly recommended :)

GO CHIC Watches
Egypt
2 months using the app
OneCommerce.io replied December 5, 2022

Hi Islam,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

July 9, 2022

mi hanno aiutato subito e in modo professionale, sulle modifiche del mio negozio, ottima app la consiglio

FESTA
Italy
2 months using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Jena. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

January 26, 2023

We use Transcy to make translation of our Polish-English Shopify based e-commerce website. Everything is alright with the app. What's the real benefit is that they provide the best customer support I've ever had. They are always open and friendly, reply very fast and concise, their answers are very helpful to fix the problems and clarify questions. I appreciate it very much!

JAVA COFFEE
Poland
2 months using the app
OneCommerce.io replied January 30, 2023

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

August 4, 2022

Exactly what im looking for. Nice Tool. Nice Support - best support i ve ever have ( BIG thanks to Charlotte ). Thanks guys.

oem-automation
France
2 months using the app
February 9, 2022

Really attentive support and great app!
Works perfectly for translating my page to multiple languages

Attraction81
Japan
2 months using the app
OneCommerce.io replied February 10, 2022

Hi Rafael,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

December 17, 2022

Very friendly, supportive, and professional team. definitely recommend it.
and special thanks to Pauline!

Souk Al Ras
United Arab Emirates
2 months using the app
OneCommerce.io replied December 20, 2022

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

June 16, 2022

Dory von Fireapps helped us to integrate all our wishes. The handling is very easy and we enjoy working with it. Best app and best service. Thanks

gouroudujardin.fr
Austria
2 months using the app
OneCommerce.io replied June 18, 2022

Hi Daniel,

This is Enzo. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy - Translate Language and Convert Currency