Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,894)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective translation capabilities and exceptional customer support. It is noted for seamlessly translating content from third-party apps using advanced services like DeepL, ensuring accuracy. The intuitive user interface and smooth integration with Shopify enhance its usability. Its ability to translate multiple languages effectively helps businesses expand into new markets, significantly improving the shopping experience for non-English speakers and simplifying translation management.

February 9, 2022

The trial version impressed us, with over 8000 products we needed a good translator for specially formatted content, and editing the translation is easy. Now we only have to figure out how to achieve the automatic translation for all those products in more languages. For other problems, I got quick help, for which I thank Jennifer, Anna, and Andy.

MazimogiHot
Slovenia
Over 1 year using the app
OneCommerce.io replied February 10, 2022

Hi there,

Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

As you said that "Now we only have to figure out how to achieve the automatic translation for all those products in more languages", if your target language is advance language, you totally edit its translation on product or other related pages on your store, please kindly check it again.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

March 17, 2021

tuve algunos problemas al iniciar con la aplicación, con los precios de productos y idiomas, el servicio al cliente increíble, me quitaron el dolor de cabeza y ellos mismos lo arreglaron, excelente aplicación muy recomendada

TROPANCY
Chile
21 days using the app
OneCommerce.io replied March 17, 2021

Hi there,

Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Seri
Transcy - Translate Language and Convert Currency

September 25, 2021

They are very good and help new customers in an efficient manner
They are very good and help new customers in an efficient manner

AZADOURA
Egypt
21 days using the app
OneCommerce.io replied September 27, 2021

Hi Mahmoud,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

September 10, 2022

meine beratung hat mir sehr weitergeholfen und ich bin auch mit dem design der app sehr zufrieden das sie sehr schön aufgebaut ist

BottomKing
Germany
21 days using the app
February 15, 2022

Jane as Customer Support manager is very fast response and teaches me well about the features in Transcy.

Wearing Klamby
Indonesia
21 days using the app
OneCommerce.io replied February 16, 2022

Hi Rizki,

I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

February 9, 2022

Jane 你是最棒的,很完美的解决了我的问题,我爱你,你爱我,蜜雪冰城甜蜜蜜,很不错很好,我非常喜欢这个app,非常非常好,非常爱,Jane 你是最棒的,很完美的解决了我的问题,我爱你,你爱我,蜜雪冰城甜蜜蜜,很不错很好,我非常喜欢这个app,非常非常好,非常爱,Jane 你是最棒的,很完美的解决了我的问题,我爱你,你爱我,蜜雪冰城甜蜜蜜,很不错很好,我非常喜欢这个app,非常非常好,非常爱,

YINCHEM
China
21 days using the app
OneCommerce.io replied February 9, 2022

Hi Chemyin,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

June 2, 2022

Shen from customer support is amazing, she helped a lot. Im really happy with the customer support but the app can improve like deepl integration, autotranslation by ip easier

Fifibay
Spain
21 days using the app
OneCommerce.io replied June 4, 2022

Hi Adrian,

Here's Emma. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy - Translate Language and Convert Currency

Edited September 3, 2021

I am located in the US, but if I want the flag to appear, the British flag appears with the US lag and it cannot be changed. I do not like that, but customer service was very helpful. The currency info seems to work as desired.

CHOKKED.
United States
Over 1 year using the app
OneCommerce.io replied September 6, 2021

Hi Kawaski,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

For your concern as customize the flag, we much appreciate your feedback and we can assure you that our dev team will surely consider it in future releases.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

June 21, 2022

Really good App and very fast service. Definitely 5 stars worth. Pro's: - Integrated in Shopify Markets
- Nice Switcher design
- Switcher integrated in Shopify Theme
- Good Auto Translate

Black Tea Motorbikes
Germany
21 days using the app
OneCommerce.io replied June 22, 2022

Hi Viktor,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

October 9, 2023

Good app and great support

My Store
United Kingdom
20 days using the app
OneCommerce.io replied October 12, 2023

Hi Mohammed,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce