Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,900)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective translation capabilities and exceptional customer support. It is noted for seamlessly translating content from third-party apps using advanced services like DeepL, ensuring accuracy. The intuitive user interface and smooth integration with Shopify enhance its usability. Its ability to translate multiple languages effectively helps businesses expand into new markets, significantly improving the shopping experience for non-English speakers and simplifying translation management.

November 6, 2021

I recommend this app to everyone. As a started I had an issue, and I contacted the customer support through live chat and my issue was solved absolutely fine and super fast.

DR.BELTER
United Arab Emirates
18 days using the app
OneCommerce.io replied November 8, 2021

Hi Nameer,

Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

November 6, 2022

I used this app to help me translate my website it's the best translations app and people are very kind and good they answered about all my questions and help me until finally doing the best thank you

Alwateen shop
South Korea
18 days using the app
OneCommerce.io replied November 8, 2022

Hi Somaia,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce

May 15, 2023

This app has been a life saver! I've been so worried about reaching out to my Arabic audience since my page was in English only and dreaded the thought of having to create an entire website. The Basic translations are great and its good to know that you can also choose to edit the translations yourself. The customer service team is phenomenal and quick to respond. The only thing that will make it even better is if they can have the Arabic justified to the right.

Ruuq
Jordan
18 days using the app
OneCommerce.io replied May 17, 2023

Hi Alizar,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

November 13, 2022

Perfect app, very easy to set up and great quality! Everything works as described! The tool it comes also with an amazing support team, shout-out to Annie who helped me with some issues.

Memory Potion
Italy
18 days using the app
OneCommerce.io replied November 15, 2022

Hi Bekim,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

May 2, 2022

Die Sachbearbeiterin hat sich bei mir nach download gemeldet und weil ich Hilfe brauchte direkt als Mitarbeiter Eingelogt mit meiner Erlaubnis und hat sich sehr schnell meinen Problemen Gewittmet.
Noch nie so ein perfekten service erlebt.

E46-Tuning
Germany
18 days using the app
OneCommerce.io replied May 5, 2022

Hi Berdar,

Here's Stephen. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

December 14, 2021

Nice to help me for update the site actively, kind to me , and have a smooth conversation, patient to my questions, good overall <3

allprelovedonly
Hong Kong SAR
18 days using the app
OneCommerce.io replied December 15, 2021

Hi Guggug,

This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

February 20, 2022

I installed this application to translate my site into English. Everything works great!
Support is available and solved my problem instantly. Thank you Jennifer From FireApps !

Dealigual
Switzerland
18 days using the app
OneCommerce.io replied February 22, 2022

Hi Chokri,

I'm Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Jonathan
Transcy - Translate Language and Convert Currency

January 23, 2021

App provides a good level of content translation. It would be nice if it handeled better the checkout translation, because we didn't get it to work for our shop even with the help of app support.

The Secret Gardens
France
17 days using the app
OneCommerce.io replied January 24, 2021

Hi there,

Here's Jessica from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.

As we have checked your case and seen that my colleague has already responsed you. We informed you that there was the problem with the theme in re-directing the check out url. It would be great if you could help us to contact the theme developer or cc the theme developer in the email thread. So that we could have a further discuss on how to have the issue solved.

If you have further query, please contact us in the email thread or send the new ticket to our support mail: support@fireapps.io. We are always available to support your issue.

Regards,
Jessica
Transcy - Translate Language and Convert Currency

October 15, 2021

بها صعوبة شوي ولكنها رائعة وتلبي طلبك It is a little difficult, but it is wonderful and meets your request

alsawadi online store
Saudi Arabia
17 days using the app
OneCommerce.io replied October 18, 2021

Hi there,

This is Christabel from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks your review about your app.

I have seen you said that "It is a little difficult", my colleague has sent you a follow-up email please let them know more details, so they can check and help you further.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Christabel
Transcy - Translate Language and Convert Currency

February 22, 2023

They care about their client and guide you step by step so you can understand how the application works. Recommended!

Bjovial
Canada
17 days using the app
OneCommerce.io replied February 24, 2023

Hi Angelo,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce