Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,900)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its effective translation capabilities and exceptional customer support. It is noted for seamlessly translating content from third-party apps using advanced services like DeepL, ensuring accuracy. The intuitive user interface and smooth integration with Shopify enhance its usability. Its ability to translate multiple languages effectively helps businesses expand into new markets, significantly improving the shopping experience for non-English speakers and simplifying translation management.
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Voy iniciando con la aplicación pero la atención ha sido increíble, rápida y muy sencilla de entender, me ayudaron a configurar correctamente mi tienda en menos de 5 minutos.
Hi Francisco,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
I'have just installed the app, and everything is in place, the customer support is excellent, I am very grateful
Customer service was insanely good and within 15 minutes I had a full understanding of the app. Great Support!
Hi Justin,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
super application
service client au top
je recommande
Hi Yoan,
This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jolie
Transcy by OneCommerce
the support is super helpful and quick, they respond to all of your questions and help you on the configuration
Hi José ,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
We have finished our trial with Transcy and we have decided not to continue with them. The app is good if you have a "simple" store, but if you take your store seriously and care about loading time, performance and dynamic translations this is not it. If you have a page that has other third apps, specially landing page apps like GemPages and more, then Transcy is not at all good. The app cannot translate anything that doesnt belong to the native shopify theme, for exemple, we have some products with specific profiles and modules, if we want to change the language with Transcy it behaves as intended (on the current page), but if you click another product (which is what a customer will do) then the next page is loaded on the primary language and then it takes between 2-5 seconds to translate the page, really disrupting our customer experience. We talked with technical support and they told us that it is because Transcy needs to wait for the whole page to load (images and text) and it doesnt support other apps besides native Shopify... When we first installed, we got a sync issue, when trying to translate it was taking us to a 404, they fixed this issue over and over again during our trial so we couldnt really test the app, and we were forced to contact customer support to be able to embed the switcher to our page. After contacting them for the first time without even having being able to be able to run the app on our page the "agent Jennifer" asked us to rate the app, we told them that we couldnt give a rate if we haven't even tested the app. On "her" next answer, 5 minutes later, "she" told us that "she" cannot see our 5 stars review and when are we going to do it, really?, after we told "her" that we will do it when we have tested the app then she told us to tell her when we have done it so she can check it, what??, it seems that "she" got upset and they fixed our issue in 1-3 hrs!. The customer support is not good at all, you always deal with "Jennifer" with the same profile picture, and when you tell them the issue, "she" always asks for a screenshot, how can I provide a screenshot for a dynamic loading issue? please tell me how, because you cannot upload movie files... "Jennifer" is just a name for all the team to talk to you, so no personal interaction, then the technical support is very rude and they never introduce themselves. But the deal breaker for us is that when you contact cutomer support it takes generally 1-3 hours for them to answer, and when you answer their answer then they take another hour. Just yesterday it took 2 hours for them to fix the same 404 issue and an extra 6 hours to answer our technical questions. On average, it will take you 3 hours to have your problem fixed and your questions answered, do our customers have this time?, i dont think so. So if you have a busy page, this app is not the answer, if you run into an issue that "kills" your page like our 404 issue, it will be fixed in hours (they "repaired" 4 times, and didnt told us what was the issue). If you are a proper business owner, ask yourself, how many customer I have lost during this time and how does the limited capacity of this app will impact my company's reputation. Think carefully and consider other options that supports third party apps like Weglot, Translation Lab, between others before chosing this faily simple app with an impersonal and slow customer service. Five starts reviews are mostly after have fixed a simple issue, the real reviews are 3 stars and below.
Hi Jorge,
This is Emma. We're deeply sorry for any inconvenience during using our app because our app has not reached your expectation.
For unexpected support from our agent, we will recheck carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
I have seen that one of my colleagues is following your case by giving you clear explanation as well as solutions for your case, please kindly check it and let him know if you need further support.
Looking forward to hearing from you soon.
Regards,
Emma
Transcy - Translate Language and Convert Currency
Very responsive and accurate support! Perfect, i like this app. Thank you very much. Keep up the good work
Hi Issam,
Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Justin
Transcy by OneCommerce
Thank you very much for the wonderful program and special service, especially <3 Ms. Charlotte, she helped me very much and is very kind
Hi Ala,
Here's Jena. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
the support it's perfect , i translate and edit the traslations quickly , raccomanded 100% !!!!!!!!!
Hi Samm,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
Got the best support from Clara. Very fast and professional and yeah the app is great to launch international business.
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce