Transcy: AI Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,867)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.
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This App helped me to offer French language to my online store. It is easy to install and use. The CSR was with me step by step. I was also very impressed when the Technical team (Teresa) fixed a small glitch right away after I contacted them. Very pleasant and professional people. Excellent service. Highly recommended.
Hi Houssam,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Incredibly useful app for shopify markets. Amazing support ensures that you're app and running as soon as possible after installation. Thanks team!
Hi James,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
"Customers shopping on Transcy may be able to view the tags you've added to their customer account" this was the app breaking situation for us. Potential leak of private, internal tags we have here and all we got from the support was "don't worry, This is the necessary information that the app needs to operate at its best" Why? Nobody has explained.
The app itself is great but no go for me, as we could not sort this out. Don't put any private tags because your clients will potentially see it.
Hi there,
This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience
- First of all, we have noted this information bringing to the negative experience for users, so we're still checking on it to have the relevant solutions to avoid in the future
- However actually, we use your information in order to provide you with the best possible use of the Site and the Services, to maintain them, improve them (all functionalities of the app such as Translation, Currency implemented properly) and in order to protect us and the Services from misuse and law violations.
- We are committed to protect your privacy according to our Private Policy and Terms of Service. So we use all above Shopify data with the application purpose only and you will not have to worry about leaking private information
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
Efter snabb hjälp av support funkar allt fint. Mycket nöjd kund. Nu har vi 4 språk i webbutiken. Tack för hjälpen. / nöjd kund från Sverige
Hi Madeleine,
This is Neil. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
This app helps me to sell in different languages, which is really good.
It saves my time to do translation
Hi there,
I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
I always work well with the team, they are efficient and quick in their work.
Il sistema di supporto e assistenza si dimostra essere molto utile e chiaro perché ti segue passo passo nella gestione e nella modifica dei parametri desiderati con immagini a supporto del percorso da fare per raggiungere le informazioni desiderate.
Hi Florentina,
I'm Kaylin. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Great customer support, straight forward ON/OFF translator App. functionality is great, recommended
Hi Nicolas,
Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Very helpful,
I will consider to use this app, because some of the translation for me is not very correctly， so I am considering to change the languages of my store and to translate to English , it may be will be better for my, but the quick response is ver helpful and important for new users and I am very happy for it
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
Transcy: AI Language Translate is great app and patience customer service!
Hope to continue to improve more function！
Hi PING,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce