Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

June 24, 2023

Very responsive and accurate support! Perfect, i like this app. Thank you very much. Keep up the good work

Ma boutique
France
14 days using the app
OneCommerce.io replied June 27, 2023

Hi Issam,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

June 15, 2023

This app is excellent! The translations are perfect and the support team is great. It's really easy to use. I highly recommend it!

NiceLond
Belgium
24 days using the app
OneCommerce.io replied June 16, 2023

Hi Yorben,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

May 12, 2023

Very cool and fast support, helped me get the job done! I will use this app for my store and recommend it to my friends!

lanaplantations
Luxembourg
3 days using the app
OneCommerce.io replied May 15, 2023

Hi there,

I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gemma
Transcy by OneCommerce

April 29, 2023

Not the best app out there but customer service is always here to help so that is a big plus. It just takes time to set up and is too expensive for the services it provides (automatic translations are not good so you most likely will have to translate a lot of the website yourself or using a translator)

Pawradise
Netherlands
14 days using the app
OneCommerce.io replied May 8, 2023

Hi Andrea,

Here's Oriana from Transcy and thanks so much for your feedback

We're constantly improving AI translation to be better. Also we're glad to inform the new function called translation expert and we have recently released it, so you can check and experience on it

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

June 23, 2023

j'ai contacté le support via messagerie et je tiens personnellement à remercier Eleanor et son équipe qui ont été juste super !
Rapide, compétant et proactif, elle a su me donner entière satisfaction.
Bravo au service client de cette app, car le niveau de service est très élevé.
Quand c'est super, il faut savoir le dire aussi !
Merci beaucoup

HASH Clothing Brand Espana
Poland
7 months using the app
OneCommerce.io replied June 27, 2023

Hi Romain,

My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy by OneCommerce

Edited June 12, 2023

excellent app
Very supportive customer service
helpful
good
excellent app
Very supportive customer service
helpful
good

Cart10
Saudi Arabia
About 2 months using the app
OneCommerce.io replied June 12, 2023

Hi Mohsen,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce

October 17, 2023

very god support. Thank you Polaris

Kadins Fashion
Sweden
8 days using the app
OneCommerce.io replied October 19, 2023

Hi Younes,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

May 21, 2023

Great people , supporters i was writing with bo and NIm but i think all of their supporter are kid and helpfull, l and also great app thank you !

HOMELOVER
Poland
10 days using the app
OneCommerce.io replied May 23, 2023

Hi Oskar,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

October 11, 2023

Geweldig.
Elke keer als ik een vraag heb word ik snel geholpen en is het probleem vrijwel altijd binnen enkele minuten opgelost.

Ik ben gewend aan de support van Lightspeed (een andere SAAS-platform) waar de service ronduit waardeloos is t.o.v. Shopify en haar partners.

Ik zal meer tijd gaan steken in Shopify.

Zolenzo
Netherlands
21 days using the app
November 20, 2023

Sehr gute Beratung. Freundlich und sehr guter Support duch Bo. Sehr geduldig, schnelle, gute Lösung und flexibel. Vielen Dank! Kann ich guten Gewissens weiterempfehlen.

Annie van Walden
Germany
19 days using the app
OneCommerce.io replied November 28, 2023

Hi Anette,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce