Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,869)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

Edited October 12, 2022

Good app, very kind customer service. But not the app for me. Unfortunately there is no function to translate the standard shopify e-mails.

YOGA ICON NL
Netherlands
20 days using the app
OneCommerce.io replied October 14, 2022

Hi there,

Here's Oriana from Transcy. Thank you so much for comments

Based on your concern as Shopify email translation, this function is not yet at the moment, however we have noted this point and we can assure you that our dev team will surely consider it in future releases

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

June 21, 2022

Integrates and works perfectly within my shopify store, seamless user experience and amazing support team, I totally recommend !

AUHO.tn
Tunisia
About 19 hours using the app
OneCommerce.io replied June 22, 2022

Hi Med,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

February 9, 2022

very nice app.very functional. and Jennifer is so kind and enthusiasm! thanks so much. anyway very great!

somrio
China
About 19 hours using the app
OneCommerce.io replied February 9, 2022

Hi Riosom,

I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

September 20, 2023

I had just started using this app today and was a bit skeptical at first, but Rosa's support was just phenomenal! She helped me every step of the way with the many questions I've had. This positive experience was the reason for me to upgrade and drop the other translation app I was testing. Looking forward to a continued positive experience

Franck Ebstein
France
About 19 hours using the app
OneCommerce.io replied September 22, 2023

Hi Franck,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

June 1, 2021

Great support from Jane! I had some problems. I had some issues quickly resolved by a great support girl.

Gazba
Italy
About 19 hours using the app
OneCommerce.io replied June 2, 2021

Hi Cristian,

Here's Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

Edited March 23, 2022

Au début je trouvais l'appli top, malheureusement elle change la devise de votre site (elle a mit la mienne en euro) alors que je ne travaille pas en euro. Le point positif est que le service client est assez réactif

BEEBUZZ
France
24 days using the app
OneCommerce.io replied March 2, 2022

Hi Camille,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

October 4, 2022

Awesome support, quick answer and they help us to setup everything! Thanks a lot, definitely recommended

Stamina Fitness
Italy
About 19 hours using the app
OneCommerce.io replied October 5, 2022

Hi STAMINA,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

Edited August 12, 2020

Plan (which is not cheap) have 100,000 words to translate. It seems is a lot but their system counts the words of shopify design (which you dont need). And dont make mistakes! Because every moment you change something, the words counter runs. My 100,000 words ended in 3 languages and no blog, no big texts... actually I dont know how they ended. I think is not transparent. Not recommended!

Browlerz
Spain
22 days using the app
OneCommerce.io replied August 17, 2020

Hi there,

Here's Kate again. I am so sorry for the inconvenience causing to your experience.

Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority

If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards,
Kate
Transcy - Translate Language and Convert Currency

December 22, 2022

Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !

Limited Lingerie
Bulgaria
22 days using the app
OneCommerce.io replied December 23, 2022

Hi Miroslav,

This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app

Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority.

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.

Regards,
Anna
Transcy by OneCommerce

April 26, 2022

Very good app. Support team is very very helpful! They helped me with all the customizations in order to integrate the switcher to my website aesthetics.

Anime Lights
United States
About 18 hours using the app
OneCommerce.io replied April 27, 2022

Hi Abiodun,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency