Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,869)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

February 9, 2022

Grace was great help setting it up and walking me through the initial few steps to get the app working.

Madame Munchy
Canada
About 4 hours using the app
OneCommerce.io replied February 10, 2022

Hi Madame,

I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Andrew
Transcy - Translate Language and Convert Currency

Edited June 15, 2022

Chouxie was amazing in installing the app, very good customer support. Application is perfect for stores who would like to use different languages and currency.

2EROS
Australia
About 4 hours using the app
OneCommerce.io replied June 15, 2022

Hi Jason,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

March 2, 2021

Tried to use this app, but unfortunately, this app created too many issues, and did not work in my case.
1. My search results became a a mess - all the titles multiplied 5 times 2. Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge
3. Their support is there, but not really solving the issue, nor I can tell in confident they understood my problem.
4. After removal of the app, their code has been left in my template and still caused problems to my site appearance. I had to pay developers to find the problem and remove their code manually. It looks like big and complicated system and I would suggest to try this app on non-production site first, to avoid issues like mine.

Makeup Land
Israel
4 days using the app
OneCommerce.io replied March 2, 2021

Hi there,

This is Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.

As we have checked your case and seen that

1. "My search results became a a mess - all the titles multiplied 5 times", recently Shopify has changed some rules on their system. In this update, they've found some small bugs unexpectedly that might affect to our functionalities or working process in few cases and we're noticed from Shopify system already.

2. "Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge", once you translate your page, something such as icon or button from your website might be affected, and this can be completely fixed by us.

3. We have checked your conversation with my related colleague who has supported directly your case to avoid this next time.

4. Leftover code issue, sometimes, there will have some lines of code leftover on your site for some reasons. However, we have an published article for this and you can resolve it by yourself.

You are having an active chat with my Dev support, please consider to reinstall our app and let us have a chance to support with the highest priority?

Looking forward to hearing from you soon

Regards,
Jesse
Transcy - Translate Language and Convert Currency

June 9, 2022

john was really helpful suggesting this app to me helped with my store a lot and will forever be grateful for the suggestion !!!!

EZ Blend
United States
About 4 hours using the app
OneCommerce.io replied June 13, 2022

Hi Christian,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

April 19, 2022

very effective and helpful app the support team is very supportive and replies quickly
my experience was good with this app

Buy Clothing Online Uk - Shop Best Womens & Mens Fashion Clothing
United Kingdom
About 4 hours using the app
OneCommerce.io replied April 26, 2022

Hi there,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

October 15, 2022

I used this app to help me add a language on my website. Lee was very helpful. He went straight to work on it, and even helped me with the layout.

martasbazarllc
United States
About 4 hours using the app
OneCommerce.io replied October 18, 2022

Hi Martina,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

June 15, 2022

Great support provided, perfect app for stores who require mulitple languages and currency. Love working with their team to find new solutions to business problems.

Supawear
Australia
About 4 hours using the app
OneCommerce.io replied June 16, 2022

Hi Jason,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

January 2, 2022

The support team was incredibly helpful with the installation. Were available to help set up my custom install from the get-go. Lisa on the support team helped from start to finish. The app does exactly what we needed.

Nordic Wools
Canada
About 4 hours using the app
OneCommerce.io replied January 3, 2022

Hi Stanislav,

This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

June 13, 2022

The software works very well, and my website is very suitable, the seller replies very quickly and the service is very good

marc&janie
China
About 4 hours using the app
OneCommerce.io replied June 14, 2022

Hi Wang,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

December 6, 2022

The support is very attentive and follows up promptly and accurately.
I highly recommend this company (application) because they are available even on short notice.

lcabroo
Türkiye
About 3 hours using the app
OneCommerce.io replied December 6, 2022

Hi lcabroo,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce