Transcy: AI Language Translate , 5,665 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.
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I just installed it, great support from Andy. Shall update the review later. As of now I am just checking the app settings. so far good.
Hi there,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Not using at the moment but in the future i will use this i have other ecommerce stores that are using this app and it does the job its a perfect translation for app.
Hi Huu,
This is Lauren from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Lauren
Transcy by OneCommerce
THANKS I WILL USE YOUR APP FOR THE NEXT MONTHS QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ
Hi there,
My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Muffin
Transcy - Translate Language and Convert Currency
Tuve dudas con la instalación y solicité ayuda en e chat de soporte técnico. La persona al otro lado ha sido muy atenta y tiene conocimiento más que suficiente para orientarme
Devo ancora usarla ma sembra buona. Servizio clienti efficiente. Vedremo come andrà. Consiglio di controllare le traduzioni
Hi there,
I'm Marcus. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.
Hi Sebastian,
Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have experienced with our app.
In relation to your concern as following:
1. The first concern is that "translation takes a while", it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.
2. Through your case, translated words cannot be reverted, however, we're flexible to revert your words without cost. For your case because of your mistake, but we still would like to revert the translated words. Particularly, we would like to inform that we have just released a big update that you will have unlimited words to translate, so you do not need to worry about missing words to translate.
As we have seen that our colleague has sent you a follow-up email. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
Looking forward to hearing from you soon.
Best Regards
Keisha
Transcy - Translate Language and Convert Currency
BE AWARE After my bad experience and finally canceling and removing the app which left a lot of useless code on my side, I received 6 to 8 emails in 4 days one phone call on my personal phone number (they were masking their phone number) and they send me messages on Whatsapp. They don't respect your personal data and they will SPAM you to death! Completely useless! If you plan to translate your language from English to another language that is not Latin based, the chances of the fonts working in both languages are zero to none. And this app does not offer support or a build-in solution to adjust/change the fonts in the second language so your website will look clean and professional. The AI translation tool is a joke, don't use it to translate your website with it. Customer service was a total disappointment, they refuse to cancel my subscription even if I was in the 14-day trial and they claim that they offer 30 days refund... what a joke!
Hi Vasilis,
This is Amanda and we're deeply sorry for your unexpected experience with our app
Regarding to your concerns as following:
1. On the behalf of my team, I personally apologize because of this inconvenience and it made you feel disrespectful. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy
2. For leftover code when removing our app, as usual once you uninstall our app, our core code will be removed as well, however if there's still the leftover code, you can contact us for further help or refer to our article with the title "How to remove leftover code after uninstalling Transcy?" in Help Center
3. For the main issue with changing font for target language, unfortunately it's not yet on our app, however I appreciate your suggestion and investigate to find a relevant solution for future update. Right now, our just translates the language from your default to target language, for the font of target language, it will be kept the same as original font. Hope this will clarify your concerns.
Should you need further support, please let us know as soon as possible
Regards,
Amanda
Transcy - Translate Language and Convert Currency
First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour and the only thing he did was make things worse. I wanted to translate the default of my shop from English to Netherlands but Shopify doesn't translate all of the data automatically. So I myself still needed to translate the default shop on 17 places. After he worked in it, he made it worse and now I have to translate the shop in more than 200 places instead of 17!! So I immediately deleted the app again, still they charged me money! I would like to receive a return of my payment.
Hi Martine,
I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience.
I have checked your case and seen that:
1. Our app is offering 7 trial days for any paid plan, we have stated this information on Shopify, in case you have any trouble with your app charge, please contact our support, we're willing to help and give you a solution later on.
2. For your main issue when you changed your default language between English and Dutch and you had to translate 200 missing field instead of 17 missing field, my colleague has followed up your case via your email, please let them know if you need further support
Best Regards
Donna
Transcy - Translate Language and Convert Currency
There was some issue with the translation when using the app. When contacting customer service, they instantly answered and came up with a solution for the problem. Great communication and very helpful!
Hi Aroa,
I'm Eira from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Eira
Transcy - Translate Language and Convert Currency
The app has a user friendly frontend. Great agents supports. Unfortunately the app does not let you chose what pages do you want to translate when you are in the onboarding process.
Hi there,
I'm Lucy from Transcy - Translate Language and Convert Currency Customer Support Team. We thank for your feedback and also sincerely apologize for this inconvenience caused.
Regarding to your concern, for making it clear that on boarding process, our app will let users choose sections or pages they want to translate, so I am wondering you accidentally selected all pages to translate.
As I have checked, you uninstalled our app already, could you please reinstall our app and let us have a chance to support you with the highest priority? You are having an active chat with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Best Regards
Lucy
Transcy - Translate Language and Convert Currency