Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,867)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

November 22, 2022

I installed new pop ups for my website today. Initially the French version of the pop ups was not working. With the kind assistance of Pauline we were able to troubleshoot and everything was working smoothly in no time. Very useful and efficient.

WindForce Sports
Canada
About 2 years using the app
OneCommerce.io replied November 24, 2022

Hi Vincent,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

May 11, 2022

We downloaded this app to translate our store and were guided by Jennifer and Flora who were so helpful and responsive. Thanks to them for their reactivity and dynamism !

LaguioleEnAubracShop
United States
About 2 years using the app
OneCommerce.io replied May 12, 2022

Hi Laguiole,

Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

August 8, 2022

I am very satisfied with Transcy's professional service team, the response is fast and professional.

KAKUKA
China
About 2 years using the app
September 10, 2022

Excellent app, and the customer service is what I loved the most, they talk to you first asking if you need help and then they spend 2-3 hours talking to you until you have it all sorted out.

Soulmate Jewelry
Spain
About 2 years using the app
February 7, 2024

Elégedett vagyok az applikációval és az ügyfélszolgálattal is. Segítőkészek és gyorsan reagálnak az üzenetekre. Köszönöm!

Soaring ArtSouls Fashion & Art
Hungary
17 days using the app
OneCommerce.io replied February 23, 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

May 24, 2022

I have been trying different translation apps in shopify and so far this one works best for my needs! Great support team, helpful and efficient!

Be All Skincare
Hong Kong SAR
About 2 years using the app
OneCommerce.io replied May 25, 2022

Hi Tung,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

July 13, 2023

In my opinion one of the best Translators.
Does exatly what is supposed to do.
Easy to implement to your store, Translation goes smoothly when the language changes, Geo location works fine.
Support is quick and responsive if questions appear.

JLR Design
Germany
Almost 2 years using the app
OneCommerce.io replied July 19, 2023

Hi Jerry,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

June 9, 2022

This App helped me to offer French language to my online store. It is easy to install and use. The CSR was with me step by step. I was also very impressed when the Technical team (Teresa) fixed a small glitch right away after I contacted them. Very pleasant and professional people. Excellent service. Highly recommended.

BATABOFF
Canada
Almost 2 years using the app
OneCommerce.io replied June 13, 2022

Hi Houssam,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

Edited January 25, 2024

I always work well with the team, they are efficient and quick in their work.

AMAL STUDIO
Slovenia
Almost 2 years using the app
June 28, 2022

Great customer support, straight forward ON/OFF translator App. functionality is great, recommended

Epoxy Chemtec
Canada
Almost 2 years using the app
OneCommerce.io replied July 4, 2022

Hi Nicolas,

Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency