Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (5,867)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the international shopping experience with its advanced translation features, notably surpassing similar apps. It supports translation of third-party apps and offers automatic content updates, saving significant time. The integration with DeepL ensures high-quality translations, and its user-friendly interface facilitates seamless Shopify integration. Merchants value the flexibility to combine automatic and manual translations. Exceptional customer support, particularly from team members like Giselle and Eleanor, is frequently praised for responsiveness and effectiveness, with support available via live chat for timely issue resolution.

September 25, 2022

Very helpful,
I will consider to use this app, because some of the translation for me is not very correctly, so I am considering to change the languages of my store and to translate to English , it may be will be better for my, but the quick response is ver helpful and important for new users and I am very happy for it

Yacc
Germany
Almost 2 years using the app
OneCommerce.io replied September 26, 2022

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

September 16, 2022

Transcy: AI Language Translate is great app and patience customer service!
Hope to continue to improve more function!

U5JAPAN.COM
United States
Almost 2 years using the app
OneCommerce.io replied September 22, 2022

Hi PING,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

September 19, 2022

Awesome app with rich feature. Also support works very well, solved all our problems instantly all the time.

HiVa Atelier
Türkiye
Almost 2 years using the app
OneCommerce.io replied September 22, 2022

Hi Dilara,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

July 9, 2022

非常高興服務團隊積極幫我排除困難!使用中遇到程式碼較困難問題,團隊也不厭其煩地幫我維修,目前經過測試已排除所有操作上所遇到的困難。我非常推薦這款APP他們的服務及回覆都非常即時且耐心,不論有任何困難都可以透過線上對話來詢問

goldcoastjewelry.co
Taiwan
Almost 2 years using the app
OneCommerce.io replied July 18, 2022

Hi there,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

July 28, 2022

Super App und Live-Service beim Einrichten vom App-Anbieter, war ein Kinderspiel und innerhalb 10 Minuten erledigt, danke !

PAXBE GmbH
Germany
Almost 2 years using the app
August 12, 2022

toppe toppe toppe fino ad adesso, vedremo se confermeranno la buona impressione iniziale. Proprio bravi

TBS Genetics
Italy
Almost 2 years using the app
July 6, 2022

Installed the App 30 minutes ago. Shen was really helpful, because she helped me with the installation of the App. Thanks Shen!

heroesofsleep
Netherlands
Almost 2 years using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

October 6, 2022

I had a bug where the user's selected language was not persistent as the user navigated throughout the site. After reaching out to Transcy support, Tee (my support contact) was able to fix the issue within a reasonable amount of time. I appreciate the attention to and timely responses, thank you!!

WILDLIFE CAPS
United States
Almost 2 years using the app
OneCommerce.io replied October 10, 2022

Hi Ryan,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

July 13, 2022

I love this application and with the attention of your staff. They have helped me whenever I have needed it, nice job!

Mój Świat
Hong Kong SAR
Almost 2 years using the app
OneCommerce.io replied July 18, 2022

Hi there,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

Edited April 22, 2024

Great customer service and fast app!

I had a few customized requirements and they were able to move the app around for me! Problem solved :)

Thank you Mrs.Polaris for helping me out.

JOWUA
Canada
Almost 2 years using the app
OneCommerce.io replied October 19, 2023

Hi JO,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce