Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,831)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its professional and accurate translations, crucial for international sales. They praise its user-friendly interface, seamless Shopify integration, and unlimited translated words. The customizable language switcher enhances branding consistency. The use of AI technologies like OpenAI and DeepL improves translation quality. Merchants also appreciate the responsive customer support and effective handling of translations and currency conversions.

May 22, 2022

It is very convenient. It can automatically translate the store language into multiple languages, switch according to the customer's geographic location, and manually proofread the language of the target country. There is also a surprise that you can upload the product images of the country separately for different countries.

InTechLegent
China
3 months using the app
OneCommerce.io replied May 23, 2022

Hi HUI,

This is Neil. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Neil
Transcy - Translate Language and Convert Currency

Edited August 24, 2022

The customer service is super responsive. Always cater to our issues promptly and willing to go an extra step to fix issues that we didn't notice before. Highly recommended!

Spellroom HK
Hong Kong SAR
3 months using the app
OneCommerce.io replied June 18, 2022

Hi Lawrence,

My name's Justin. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy - Translate Language and Convert Currency

March 10, 2022

I am very happy that I got full help from the customer service
happy work day I was very happy and learned the knowledge

UPERFECT
China
3 months using the app
OneCommerce.io replied March 14, 2022

Hi Yinlan,

This is Diego. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Diego
Transcy - Translate Language and Convert Currency

September 14, 2021

Thank you for promptly handling the matter with care. The support team are extremely helpful and friendly!! This app is very easy to use, and good design!

VISIONS -antiques&modern-
Japan
3 months using the app
OneCommerce.io replied September 15, 2021

Hi Kumiko,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

August 26, 2021

I used this app to help me translate language and currency. It is easy to use, and you get help quick if you are stuck. Recommend.

fodebagen.no
Norway
3 months using the app
OneCommerce.io replied August 29, 2021

Hi Kristina,

I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

March 4, 2022

Best Translating app on the market right now. Also got very nice and helpful support from Jennifer, who helped us to install everything as we wished. Will work with this app from now on! Thanks again

Hanora Fashion
Netherlands
3 months using the app
OneCommerce.io replied March 6, 2022

Hi Hanan,

I'm Jason. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

September 2, 2023

Great support form nim and the team! Always fast and very helpful!

Perfectback
Germany
3 months using the app
OneCommerce.io replied September 7, 2023

Hi Yves,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

January 27, 2025

No Hebrew language from all worldwide languages. Anti-Semitic app.

Shopify should remove this app from their app store

לובן מור
Israel
2 minutes using the app
OneCommerce.io replied January 28, 2025

Hi Yonatan,

This is Saha and we're deeply sorry for any inconvenience causing to your experience

- We're wondering that there was a misunderstanding because our app is still supporting Hebrew language, please go Localization => Add language => Search language you want to find, please kindly check it again

- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.

Best Regards
Saha
Transcy by OneCommerce

July 7, 2022

very good app, easy to use and helpful customer service! we use it for the german version of our website but we use our own translations

LEMPELIUS
Germany
3 months using the app
OneCommerce.io replied July 18, 2022

Hi there,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

May 8, 2023

The app is far better than the Shopify Translate & Adapt App. Better translation in general and more options for manual interference to adjust translations to your preference and great customer support. I had a translation mistake on my homepage with Shopify's translate App and it was not possible to fix it, not even with Shopify Support. After that I switched to this App and I am satisfied thus far.

fictionary world
Germany
3 months using the app
OneCommerce.io replied May 9, 2023

Hi Michael,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce