Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

May 16, 2021

i like enjoy to download more app because the'y gonna be can to do more marketing about my faunider store

faunider
United States
Over 1 year using the app
OneCommerce.io replied May 17, 2021

Hi there,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

June 8, 2022

The best service ever. I really have a great experience with the app and the customer service is amazing!! Thank you

sextumisma
United States
Over 1 year using the app
OneCommerce.io replied June 9, 2022

Hi Carmen,

My name's Kelly. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kelly
Transcy - Translate Language and Convert Currency

August 12, 2022

Sigan con ese increible trabajo! Atencion inmediata lo cual es fundamental en cualquier aplicacion, aca lo cumplen a la perfeccion, muchas gracias. Sin contar el diseño de la aplicacion que es muy intuitivo y tiene muchas prestaciones de personalizacion. Gracias a tod@s!

Minima Huella - EU
Argentina
Over 1 year using the app
October 31, 2022

The app works well, and I'm not good at shopify's setting, Mirene support is amazing, she make all easy and faster.

Glowmode
Singapore
Over 1 year using the app
OneCommerce.io replied November 1, 2022

Hi Abdul,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

March 21, 2022

Thanks for the amazing assistance Teresa. Vey kind and fast, good assistance..... She was excellent

HOLFORD
France
Over 1 year using the app
OneCommerce.io replied March 25, 2022

Hi Selim,

This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

January 31, 2022

Very fast and perfect work. The Support answered me really quick and fixed the problem in under 1 min.

LUVRÉ FRANCO
Germany
Over 1 year using the app
OneCommerce.io replied February 4, 2022

Hi Azad,

Here's Marcus from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Marcus
Transcy - Translate Language and Convert Currency

August 22, 2022

Easy to use and mostly it works without too much effort. Super Customer Service. I'm using a free plan but I may upgrade as soon as business pick up.

InShoesWeTrust.com
Hong Kong SAR
Over 1 year using the app
March 2, 2022

This is much better than the other translate app, tried to use paid one like laxgxfy, but this Transcy simplified to the best, easy installation, instant support when needed… even free plan!!! Must have app!!!

MeatKing.hk
Hong Kong SAR
Over 1 year using the app
OneCommerce.io replied March 5, 2022

Hi there,

This is Matthew. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Matthew
Transcy - Translate Language and Convert Currency

Edited December 28, 2021

I've been using Weglot, Langshop, Languify but Transcy is by far the best everything is translated perfeclty and the support by Lisa is amazing, Don't loose your time and money Transcy is the what you need and will save you a lot of time to do others things.
Thanks

JOYLLIA
Luxembourg
Over 1 year using the app
OneCommerce.io replied December 29, 2021

Hi Etienne,

Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

February 1, 2023

Really helpful assistance
Iris helped me all the way till everything was fixed.
Very happy with the helpdesk

Boavistacircular
Netherlands
Over 1 year using the app
OneCommerce.io replied February 1, 2023

Hi there,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce