Reviews (1,378)

Overall rating
4.5
Counts per rating level
  • 71% of ratings are 5 stars
  • 20% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient translation capabilities, which are quick and support basic needs in two languages. The customer service is highlighted for being responsive and helpful. Additionally, the availability of a free trial or version is valued for allowing exploration of features without financial commitment. This app is noted for streamlining operations and expanding market reach.

October 31, 2024

I found the following issue with the translation tool:

The translation tool doesn't maintain proper spacing when carrying over bold formatting from German to English
Example:

German (correct): "...aus Bio-Aloe Vera und..."
English (incorrect): "...oforganic aloe veraand..."
English (should be): "...of organic aloe vera and..."

All bold formatted text segments in the English translation lack spaces before and after them

This happens consistently with every bold text segment in the translation

NUVASKIN
Germany
9 months using the app
December 13, 2024

2 stars = 2 languages. Please don't limit us like this.

Faronics Cloud
United Arab Emirates
4 months using the app
November 14, 2024

Spent hours translating my entire site only to find that the language does not automatically switch based on a visitor’s location. So my website is still very much single-language for everyone. What good is a translating app that doesn’t have geolocation?

Checked all Help articles and the only geolocation app Shopify links to is no longer available in the App Store. So the Help articles are not even up to date.

I then tried to contact support, but all I get is a chat widget with neverending three dots. A very frustrating experience.

Kurafuchi
France
3 days using the app
Shopify replied November 15, 2024

Hi there, you can automatically switch languages based on a buyer's preferences. Go to Settings --> Markets --> Preferences --> turn on Language redirection.

We do recommend having a way for customers to manually select their language with a drop down in addition to this. If you're using any up to date theme from the Shopify theme store, this comes built into the theme.

November 22, 2024

Eine Zeit lang ganz gut, wenn auch im Basic Plan nur 2 Sprachen automatisch. Neuerdings gibt es aber keine Übersetzungen mehr.
Ein Update konnten wir noch nicht finden. Wir suchen den Fehler. Hat jemand eine Idee dazu? Danke vorab und Grüße

Imperial Fishing GmbH
Germany
About 2 years using the app
December 16, 2024

Da mesi sto impazzendo per aggiornare la traduzione dei testi nella homepage ma neanche il Supporto di Shopify mi sa aiutare. La traduzione non é corretta e non si adatta all'originale nemmeno dopo aver cliccato auto-translate diverse volte. Non é possibilie aggiustare la traduzione manualmente proprio nelle parti in cui serve.

Broosha Conscious Beauty
Netherlands
About 1 year using the app
July 26, 2024

I gave a two because you can only have two languages allowed. Not user friendly. And doesn’t bulk translate like it should. Seeking another app

Vela Lash Bar
United States
About 1 month using the app
March 7, 2024

I wish there there were more languase added,loke haitian creole.

Thank you

YBG&KYLESTORE

YBG&KYLESTORE
United States
5 months using the app
Edited August 9, 2024

Rapide et efficace mais il ne prends pas en charge les URL. Donc le rendu ne fais pas du tout professionnel.
Edit en réponse à votre réponse : j'ai 700 produits j'ai autre chose à faire que de renommer les URL une par une , sinon je ne prendrais pas d'App de traduction AUTOMATIQUE.

Alice Jewels Family
France
21 days using the app
Shopify replied August 9, 2024

Translate & Adapt has the ability to translate URLs.
See this video to understand how https://youtu.be/1oXLydxjgS8

May 31, 2024

Even if you translate manually it does NOT makes any changes, it stays has the App has translated.
Plus there is not any possibility to "lock" words that you don't want to be translated.

abiaakha
Switzerland
13 days using the app
Shopify replied June 20, 2024

Hi there, we've reached out via email to try and help!

March 9, 2024

not working

Amoonstyle
Qatar
17 days using the app
Shopify replied March 10, 2024

Hi there, we apologize you've experienced this. We had a few hours where the app was down. It is up now. We'd love it if you can try again.