Overall rating
Counts per rating level
  • 64% of ratings are 5 stars
  • 24% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automatic translation feature, which saves time and effort by translating product descriptions into multiple languages. It's free for up to two languages and doesn't slow down the store. The app is compatible across all platforms and allows translation customization. The support team is noted for being responsive and helpful. Merchants praise the app for its accurate translations, even of complex custom HTML.

September 21, 2023

Absolutely terrible.
There is no more search option when editing the translations.
Shopify as a whole gets worse and worse, apps too!!!!

My Store
About 1 month using the app
Shopify replied September 25, 2023

Sorry to hear you are having challenges. We have reached out for more information.

October 10, 2023

i cannot open

Bodrum Kapperservice
6 months using the app
June 22, 2023

Serious Translation Issue Overshadows Shopify's Positives!!

My previous positive experience with Shopify has been overshadowed by a significant issue with the 'Translate & Adapt' plugin. Crucial for accurate product translations, this plugin has begun showing products as 'unavailable' on my translated pages, despite their availability on the regular pages.

Despite extensive troubleshooting efforts, the problem persists, highlighting a major disconnect between Shopify and its third-party plugins. The impact on my ability to serve my customers compels me to give Shopify a 1-star review. I hope this review prompts a swift resolution to these compatibility issues that significantly hamper an otherwise promising experience.

18 days using the app
Shopify replied June 22, 2023

Thanks for the feedback. We have sent over a message to you to chat about the problem you've experienced.

Overall Translate & Adapt has no ability to change availability of your products. It can only take existing content and translate or localize it in different markets and languages.

September 23, 2023

Deze app werkt niet naar behoren. Automatische vertalen gebeurt niet correct. En zelfs bij handmatige aanpassingen blijft het nog steeds op sommige plaatsen in de hoofdtaal staan. Ook heel moeilijk om de app te contacteren bij bugs of problemen. Geen contactgegevens.

8 months using the app
Shopify replied September 25, 2023

Sorry to hear you are having challenges. We have reached out for more information

July 9, 2023

Terrible assistence and support. There is no instruction anywhere, if there is a problem they do not help and ask you to hire someone. Terrible button!!! It's at the bottom of the page where no one sees, has no choice of style and how to switch to the header. There's no way to know whether or not it's working.

1 day using the app
Shopify replied July 10, 2023

To update, the issues here were around placement of the language switcher and challenges with a 3rd party theme. Support has been provided. Please be in touch.

October 19, 2023


Boží Slovo
About 1 month using the app
March 11, 2023

The app Translate & Adapt does not translate the filter in a collections page. We tried to address this issue to their support and they refer us to Shopify support, where the app is actually internal to Shopify.
Either way they didn't help us and claim it on Shopify. It doesn't matter where the problem is rooted but still is kind of pointless that such a crucial part of a shopping platform can't be translated.

United Kingdom
3 months using the app
Shopify replied September 11, 2023

Hi, thanks for trying out the app and sharing feedback. Whilst this was an issue from outside Translate & Adapt, we recognise the frustration and confirm the relevant team has addressed this and filter values and labels are now fully translatable.

Edited December 21, 2022

This app is horrible in so many ways.
No way to set default language without UNINSTALLING the language you translated??? what's that?
lets say I set up 3 langauges, English (Default), Polish and Icelandic, translate everything. and then want to make Icelandic the Default one, that will DELETE my translation and I need to start over, but NO, that won't work because that language does not have the assets strings to be translated when default...
I lost weeks of translation work due to this app and my store is a mess

3 months using the app
Shopify replied December 21, 2022

Hi there, thanks for trying out the app and sorry to hear you've had a rough experience. It sounds like you're describing Settings > Languages functionality issues rather than Translate & Adapt, but we'll be in touch nonetheless and sort all we can.

Translate & Adapt team

February 24, 2023

Finally a mean to translate the content of our shop, from Shopify themselves. However, completely unusable as long as there is no option to exclude the translation of some fields.
We have some metafields on products/collections that contain code or identifiers, we obviously don't want to translate those, and we can't get over all of them manually to revert them back to their original content on the translated version of the store.

YAY Paris
7 days using the app
Shopify replied September 11, 2023

Thanks for using the app and the feedback. Please see an email send with how this is achieved.

February 9, 2023

With Unknown reason, every time we log out some translations will be lost, we have to constantly reset the translations ..

MR.Balloon 氣球先生官網
4 months using the app
Shopify replied September 11, 2023

Hi, thanks for using the app and the feedback - please check your email for a response.