Reviews (1,407)

Overall rating
4.5
Counts per rating level
  • 71% of ratings are 5 stars
  • 20% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its straightforward interface and effective basic translation capabilities, which help expand into new markets by translating websites into various languages. They value the option to manually edit translations for greater accuracy and praise the responsive support team for quick issue resolution. The app's free trial and translation services are also highlighted as significant benefits, making it a time-saver that simplifies business operations.

March 26, 2024

requiero un correo de soporte por algunas dudas que tengo de la integración con shopify

Galeria 1505
United States
12 days using the app
Shopify replied June 20, 2024

We've reached out over email. Looking forward to helping!

September 19, 2023

Basically a "quite ok" app. The workflow with the app is a 2/10, rest very unspectacular. But the factor alone that I can add a maximum of two languages and can't even upgrade makes me doubt the whole app and I will start looking for an alternative right now.

CannaClear
Germany
12 months using the app
Shopify replied September 22, 2023

We have reached out via email, please respond when you can.

October 6, 2023

hello, I cannot use the application, when I want to add a language, when I want to add a language, the option to add translation appears, when I press it and direct it to the application, it does not open, it stays on the white screen.

Respirocare
Switzerland
11 months using the app
Shopify replied December 21, 2023

Hi there, we'll be in touch

July 14, 2024

no quiere poner todos los idiomas

HidraPet
Peru
2 days using the app
August 4, 2023

Content translated into Vietnamese language doesn't show up on Google. SEO works only for default language.

#JOIFLOW
Vietnam
10 months using the app
January 30, 2024

All of my descriptions, products etc are on norwegian, is it possible to chnge default language into english, and make everything translated from norwegian into english?

EveryTrendy
Norway
8 months using the app
Shopify replied June 20, 2024

I recommend checkout this youtube channel to understand a bit more about how default languages work https://www.youtube.com/@Shopify-Translate-and-Adapt

Edited April 13, 2023

Shopify support can be amusing. Every once in a while, you will come across a gem of a support person. This time was not the case. First, Rona passed the buck by asking me to go through a verification process. Understand that to open a ticket, you have to verify yourself. Only then can you open a ticket. But that wasn't enough. So, Rona emailed me to request a chat and verify myself. Asked me to give the support person a ticket number. So, I went through the process and gave Alex the ticket number. Without reading the case notes, Alex wants to know if I followed the steps in the email sent by Rona! What?!
So, I copied and pasted Rona's email and pointed out that the instructions were to open a chat request and (re)verify myself, which is what I was doing. The next 30 minutes were amusing and painful as Alex couldn't follow simple requests to visit the URL of the website I provided to see the errors for himself. Instead, he repeatedly asked me to send him screenshots by uploading them via the File/Content. Instead of seeing the errors for himself live, he repeatedly asked me to upload screenshots.
Then, when it seemed that it couldn't get any more bizarre, it did. Alex sent me a screenshot of what he saw on my website. At the bottom of the screenshot was a button I asked him to click on, and he could not find it! So, I asked him what he saw on the bottom of the screen, if he saw a coral-colored button, and if he could please click it. He finally found the button (resembling the screenshot HE had sent) and clicked it. Then, it walked him through step by step to point out the error. Wow.
Finally, I suggested to him that it was beyond him or Rona to be able to help and if he could PLEASE escalate the issue as the development team probably needed to look into it.
The app doesn't translate the titles of products consistently. It skips translating some titles but does translate the description. Of course, it is a free app, so I guess we shouldn't expect much...
The above interaction was on Tuesday, April 11, 2023. Still no update.

ArtByPino.com
United States
7 months using the app
Shopify replied April 13, 2023

Sorry you had a bad support experience here, I read the notes. This is the product team: on the issue of not translating / inconsistently translating product titles, looking in your store/app for the products that are English where you want to be Spanish: not sure of your workflow but it's because you have English text saved in the Spanish title box. For example I deleted the English and auto-translated Reflx Lab 400 Daylight (400d) Color C41 35mm 36 Exp Film and you'll see it's now in Spanish. Is it possible that you duplicated products, and then edited from there? As that copies the translations over and considers them manually edited, so locks them off to auto-translation unless you delete content, save, and then re-translate. But yes it appears that the reason they're showing in English is because English is saved where Spanish should be; though I'm not clear how that's happened. We're available on localization-product-team@shopify.com if you want to talk through.

January 18, 2024

I used the translation app to translate my shop into both English and German. Initially, I was pleased that two languages were offered for free. Unfortunately, only a portion of my website was automatically translated, and all products and pages were omitted. Additionally, I discovered some translation gaps.

Another issue arose when attempting to re-run the automatic translation, as I received a message stating that I had reached my translation limit. This was very disappointing and confusing. Have I made an error, or has my shop fallen victim to a technical glitch?

I am hopeful for a resolution to this issue, as the current situation significantly impacts user-friendliness.

animals@shop Sp. z o.o.
Poland
5 months using the app
January 24, 2024

Works good but there is no way to adapt strings in the default language for all markets.

OSSO
Germany
About 1 month using the app
Shopify replied January 26, 2024

Hi there, please be in touch at localization-product-team@shopify.com. Translate & Adapt can adapt the default language by market, for example if your default language were English you could have 'color' in one market and 'colour' in another, but if you want to change default language strings in all markets, then you would edit the default source content in admin. Translate & Adapt takes the source content (on the left in the editor) and allows you to modify on top of that for different language contexts; it is not able to modify the source.

August 4, 2023

Very basic. Because of limilation it won't translate 3rd party apps and product reviews. Also in the buttom of your site "Driven by Shopify" it will translate it even if you have deleted the text in your default language settings.

However the support is great and instantly.

SmartSellz
Denmark
17 days using the app