Reviews (1,308)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective support team, which quickly resolves issues. They praise its time-saving auto-translate feature for two languages and the option for manual edits, enhancing customer engagement and potentially boosting sales. The ongoing updates from developers also demonstrate a commitment to improving its features and usability.
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Absolutely terrible.
There is no more search option when editing the translations.
Shopify as a whole gets worse and worse, apps too!!!!
Sorry to hear you are having challenges. We have reached out for more information.
Buggy! Now I am on a state it says it is translating and never finishes the job. Regardless if I clean the cache, change the browers, or even uninstall and install the app again does not work. Very bad design and the problem is probably on the back end.
Thank you very much for this review. There was a technical problem that prevented your translations from finishing. This problem has been resolved, so we'd love to invite you back to try the app again :)
Finally a mean to translate the content of our shop, from Shopify themselves. However, completely unusable as long as there is no option to exclude the translation of some fields.
We have some metafields on products/collections that contain code or identifiers, we obviously don't want to translate those, and we can't get over all of them manually to revert them back to their original content on the translated version of the store.
Thanks for using the app and the feedback. Please see an email send with how this is achieved.
De repente dejó de funcionar. Desinstalé e instalé de nuevo y me dice que no tengo permiso para instalarla.
Hi, thanks for using the app and the feedback - please check your email for a response.
Serious Translation Issue Overshadows Shopify's Positives!!
My previous positive experience with Shopify has been overshadowed by a significant issue with the 'Translate & Adapt' plugin. Crucial for accurate product translations, this plugin has begun showing products as 'unavailable' on my translated pages, despite their availability on the regular pages.
Despite extensive troubleshooting efforts, the problem persists, highlighting a major disconnect between Shopify and its third-party plugins. The impact on my ability to serve my customers compels me to give Shopify a 1-star review. I hope this review prompts a swift resolution to these compatibility issues that significantly hamper an otherwise promising experience.
Thanks for the feedback. We have sent over a message to you to chat about the problem you've experienced.
Overall Translate & Adapt has no ability to change availability of your products. It can only take existing content and translate or localize it in different markets and languages.
Can't add both Traditional & Simplified Chinese to the site, and only allow choosing one of it, that's not make any sense... do u know in Asia Pacific trilingual that included English, Traditional Chinese, Simplified Chinese are quite common. I'm so disappointed T_T...
Hi there, these are fair critiques. Whilst this situation isn't caused by the app directly, a Shopify level solve will be required. The reason for it happening is the clash with the markets subfolder format: example.com/{language ISO code}-{country ISO code}/ but we are looking at a solution - accelerated by your feedback, so thank you. Note that it is unique to having both forms of Chinese on one market, but your use case totally makes sense. We'll be in touch once we have something to test.
Terrible assistence and support. There is no instruction anywhere, if there is a problem they do not help and ask you to hire someone. Terrible button!!! It's at the bottom of the page where no one sees, has no choice of style and how to switch to the header. There's no way to know whether or not it's working.
To update, the issues here were around placement of the language switcher and challenges with a 3rd party theme. Support has been provided. Please be in touch.
With Unknown reason， every time we log out some translations will be lost, we have to constantly reset the translations
Hi, thanks for using the app and the feedback - please check your email for a response.
I DID NOT INSTALL THIS APP. Shopify apparently took it upon themselves to do so without my consent or knowledge. And it MESSED UP MY SHOP. I am absolutely FUMING about it. They should NEVER EVER EVER install ANYTHING without consent.
The app was installed when a market was added, as markets create the ability to adapt content by market - such as color in the USA and colour in the UK. After this feedback we stopped it from installing here as it was clearly unexpected. The theme's country selector became activated as a new market had been added, which is common across themes to enable switching country, and can be turned off in Online Store. There was a redirect that happened on this store due to some leftover code from a since deleted app, which we identified and provided a fix for. I hope this helps to communicate that nothing intentionally untoward went on and we're here to help.
vere bad it take a long time ........................................................................................................................
Hi there, we're sorry to hear that you encountered an issue with our automatic translations service. We've taken a look at your store, and we do see that we successfully completed machine translations within 10 minutes of starting, which is within our expected time to completion. Please let us know through the app support channel if we can assist you further with your translations.