Reviews (1,411)

Overall rating
4.5
Counts per rating level
  • 71% of ratings are 5 stars
  • 20% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its straightforward interface and effective basic translation capabilities, which help expand into new markets by translating websites into various languages. They value the option to manually edit translations for greater accuracy and praise the responsive support team for quick issue resolution. The app's free trial and translation services are also highlighted as significant benefits, making it a time-saver that simplifies business operations.

June 22, 2023

Serious Translation Issue Overshadows Shopify's Positives!!

My previous positive experience with Shopify has been overshadowed by a significant issue with the 'Translate & Adapt' plugin. Crucial for accurate product translations, this plugin has begun showing products as 'unavailable' on my translated pages, despite their availability on the regular pages.

Despite extensive troubleshooting ...

DiamondsWearingStrings
Israel
3 days using the app
Shopify replied June 22, 2023

Thanks for the feedback. We have sent over a message to you to chat about the problem you've experienced.

Overall Translate & Adapt has no ability to change availability of ...

October 5, 2022

Can't add both Traditional & Simplified Chinese to the site, and only allow choosing one of it, that's not make any sense... do u know in Asia Pacific trilingual that included English, Traditional Chinese, Simplified Chinese are quite common. I'm so disappointed T_T...

關師傅⼩店
Hong Kong SAR
2 days using the app
Shopify replied October 6, 2022

Hi there, these are fair critiques. Whilst this situation isn't caused by the app directly, a Shopify level solve will be required. The reason for it happening is the clash ...

July 9, 2023

Terrible assistence and support. There is no instruction anywhere, if there is a problem they do not help and ask you to hire someone. Terrible button!!! It's at the bottom of the page where no one sees, has no choice of style and how to switch to the header. There's no way to know whether or not it's working.

BITZ
Brazil
1 day using the app
Shopify replied July 10, 2023

To update, the issues here were around placement of the language switcher and challenges with a 3rd party theme. Support has been provided. Please be in touch.

February 9, 2023

With Unknown reason, every time we log out some translations will be lost, we have to constantly reset the translations

zemkapota
Latvia
1 day using the app
Shopify replied September 11, 2023

Hi, thanks for using the app and the feedback - please check your email for a response.

February 7, 2024

worts app ever

Mufasa
Romania
About 19 hours using the app
Shopify replied February 9, 2024

Hi Mufasa, We would love to learn more about your experience with the app which led to this review. Feel free to edit the review to tell us what went wrong, and we will also ...

November 13, 2022

I DID NOT INSTALL THIS APP. Shopify apparently took it upon themselves to do so without my consent or knowledge. And it MESSED UP MY SHOP. I am absolutely FUMING about it. They should NEVER EVER EVER install ANYTHING without consent.

Rhonda World
United States
About 12 hours using the app
Shopify replied November 14, 2022

The app was installed when a market was added, as markets create the ability to adapt content by market - such as color in the USA and colour in the UK. After this feedback ...

September 23, 2022

vere bad it take a long time ........................................................................................................................

Tik NIte
Saudi Arabia
About 6 hours using the app
Shopify replied September 23, 2022

Hi there, we're sorry to hear that you encountered an issue with our automatic translations service. We've taken a look at your store, and we do see that we successfully ...

March 9, 2023

WORST EVER!!!

The app totally destroyed my store! After i deleted the App because it did not work as i should I COULD NOT CUSTOMIZE MY OWN STORE ANYMORE!

HOW DO I GET MY NORMAL ¨CUSTOMIZE¨ BACK???

Mindshift
Sweden
About 2 hours using the app
Shopify replied March 10, 2023

Hi there, not clear what's happened here but please get in touch via the email sent to you and we'll fix for you.

Thanks, Translate & Adapt team

January 4, 2023

Limited to 2 languages, the upsell has hidden in the details, there are other apps that offer this for free

ShaggyMax
United States
28 minutes using the app
Shopify replied January 5, 2023

We've attempted to reach out - please be in touch at localization-product-team@shopify.com
---

Thanks for trying out the app, sorry to hear about your experience. You can ...