Reviews (2,281)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its user-friendly interface and efficient setup, suitable for businesses of all sizes. Key features like real-time translation and reliable currency conversion enhance the international shopping experience. The app is also praised for its responsive customer support, smooth performance, and regular updates. Additionally, its multilingual support and cost-effective pricing, including a robust free plan, are significant benefits for expanding global reach while maintaining affordability.

July 11, 2024

Great translation app. Easy to use and saves a lot of time. Support is also all time available and very helpful. Thank you.

Mr. Stylez
Germany
June 30, 2024

Just good

Creation et Design Electrique Inc
Canada
About 4 years using the app
July 5, 2024

操作方法が分からない時、問い合わせるとすぐに連絡が来て、的確なソリューションを提示してくれて助かりました。

wadenim-store
Japan
Almost 3 years using the app
August 12, 2024

Nice !!!

Ludovic Baron Shop
France
About 1 year using the app
August 23, 2024

Amazing experience with Hextom translation

5minskin
United States
10 months using the app
August 17, 2024

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved.

Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

ULTRABASIC
France
6 months using the app
July 29, 2024

It's very useful! Good job!

MHW-3BOMBER
Hong Kong SAR
4 months using the app
July 20, 2024

great

Zava Sienna
Taiwan
4 months using the app
August 27, 2024

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

COTA
Hong Kong SAR
About 2 months using the app
July 11, 2024

easy and free

iGadget
Algeria
3 months using the app