Reviews (3,778)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for fashion dropshipping, praising its high-quality Luxe collection and size inclusivity. They appreciate the fast shipping, easy integration, and efficient inventory management. The user-friendly interface aids in managing dropshipping tasks like item importation and creating favorites lists. Exceptional customer service is also noted, with a responsive and professional support team that resolves issues promptly, often in real-time via chat.

June 21, 2023

good customer service thank you everything was corrected
thank you i cant help to get more help when i needed it very helpful

STYLEZ FOR YOU
United States
12 days using the app
ShopSocial, Inc. replied June 21, 2023

Hello STYLEZ FOR YOU,

You're welcome! We are glad to hear that your issue was resolved and that you received good customer service. Exceptional customer service is very important to us and this is one of our top priorities. If you ever need further assistance in the future, don't hesitate to reach out. We're here to help! ❤️

June 2, 2022

I was just on with CS in the chat bubble! This is the second day i have been in the chat and they have been awesome. *Chette* was very helpful and patient with me as I tried to get a website issue resolved. Also Hannah over on FB has been awesome.

boutiqueonthecreek
United States
11 days using the app
ShopSocial, Inc. replied June 15, 2022

Hi, boutiqueonthecreek

We're glad that you found Chette helpful! We'll make sure to pass along the compliments and if you need help again in the future, please do not hesitate to reach out. We are available 24/7! 💛

July 1, 2021

I have not started using it yet but it seems great. A few things that would be even greater is a wider selection of accessories such as sunglasses, handbags, purses, etc. Also, some of us are already using other dropshipping apps which have return policies of 30 days so it's kind of hard to implement 7 days into our return policy as we already have it set to 30 days. Those are the only two things that I have observed so far, and hopefully, in the future, they can be implemented.

TrendsGlow
United States
10 days using the app
ShopSocial, Inc. replied July 3, 2021

Hi TrendsGlow,

Thank you for your review! We are very grateful for your feedback, which we take seriously. We would like to address your specific points below:

1. We are actually in the process of sourcing for accessories, so stay tuned for that! Feel free to check back in on this in a few weeks.

2. We understand that integrating different return policies can be tricky. While we cannot offer a longer return period for now, there is a way we can help if you still want to offer your customers 30-day returns: you can return the item to us, and we will store it and ship it out for your next sale.

Thank you again for taking the time to give us feedback, and please don't hesitate to reach out if you have more questions of comments!

June 24, 2021

Their items are trendy, images are very professional and prices are reasonable. Customer service is very friendly and answers my questions clearly and promptly. I have not tried ordering from them as they don’t accept Paypal. I just wish they accept Paypal in the future.

Kawaii Soul
United Arab Emirates
9 days using the app
ShopSocial, Inc. replied June 27, 2021

Hi Kawaii Soul,

Thank you for your review! We are sorry that you cannot use Trendsi yet. We are working to add Paypal to Trendsi, and we hope to help you grow your sales soon. Stay tuned for this!

April 8, 2022

Their Help center has real person answering inquiry and very helpful. It resolve one of my concern which change it from old owner to my account.

Nicole Luxuries
United States
8 days using the app
ShopSocial, Inc. replied April 14, 2022

Hi, Nicole Luxuries

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please continue to reach out for any questions!

June 17, 2023

Great customer service skills! The Trendsi team stayed with me until my problem was solved and was very helpful with the troubleshooting.

Epic Swim and Skate
United States
7 days using the app
ShopSocial, Inc. replied June 19, 2023

Hi, Epic Swim and Skate

We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.

February 26, 2024

We are new to this app, but so far it looks like there's a lot of potential. PROS: Big catalogue. The integration with Shopify is pretty seamless (and fast!) which is great. Joel in customer care was very helpful in answering questions and providing additional resources. Wholesale prices seem fair.
CONS: A lot of the inventory is not sustainable (we have to search very hard to refine our results). And a bigger concern is that a lot of their inventory is the same stuff you'd find on Shein or other fast fashion sites for a fraction of what boutiques would have to charge.

Lavāda Handbags
United States
4 days using the app
ShopSocial, Inc. replied February 28, 2024

Hello Lavāda Handbags,

Thank you so much for your insightful review! We're thrilled to hear you're finding potential in our app and enjoying the seamless integration with Shopify. Joel and our customer care team are always here to assist you with any questions or resources you may need. We appreciate your feedback regarding sustainability and pricing concerns, and we're continuously working to improve our inventory selection to better align with your values. Here's to more positive discoveries ahead! ❤️🥂

August 6, 2022

Amazing app and great customer service Gretel was very helpful and responded fast with making adjustments to my order. I would definitely recommend this site.

Rivet Moore
United States
3 days using the app
ShopSocial, Inc. replied August 23, 2022

Hi, Rivet Moore

We are so happy to hear that you are enjoying our app and the support from the CS team. Please do not hesitate to reach out again if you need help!

March 20, 2023

I've only had it installed a day but so far so good, Lee was super helpful and they have lots of good items.

Zodiac Loot
United States
2 days using the app
ShopSocial, Inc. replied March 25, 2023

Hi, Zodiac Loot

Thank you for the awesome review, we appreciate it! Please reach out again to our amazing customer support for any questions or help. We're here for you! ❤️

January 25, 2022

Estoy comenzando con app y esta muy bonita, me aclararon todas las duda Whitney fue muy atenta y contesto todas mis pregunta. Estoy enamorada de la pagina..

Black Styling
United States
1 day using the app
ShopSocial, Inc. replied January 28, 2022

Hello Black Styling,

We appreciate your review and glad you find your experience with our app and service enjoyable and efficient so far! We'll make sure to pass along the compliments to Whitney. Please reach out again anytime! 💛