Reviews (3,681)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this fashion dropshipping app for its trendy, high-quality products and seamless Shopify integration, which simplifies inventory management and order processing. The app offers customization options, a user-friendly interface with AI tools for product description editing, and a dropshipping feature that eliminates the need for inventory. Merchants can also buy samples to check quality. The customer service is responsive, providing 24/7 chat support to quickly resolve issues.
Refine
-
By rating
Despite launching in New Zealand and Australia, Trendsi didn't think of adding a product size chart in the metric system to their products, which means that you have to manually change every product page to add your own size chart. This is because the size charts are different for each product as they are based on the product measurements. Hopefully that will be fixed soon, as it will put off NZ and Oz businesses from using the app.
You would have thought Trendsi would add this feature before launching a business in those countries?
Anya, their customer service representative was lovely though and really helpful 10/10
My biggest regret!!!
Do not get fooled by their 5-star reviews. Based on my experience, Trendsi is an inefficient dropshipping supplier. They do not ship products to customers on time. My customer ordered a bunch of products 18 days ago and they haven't received even a tracking number until today.
When I reached out to their customer service, they said they would check the order status and let me know. They have no definite solution to my problem. They just say "We understand your concern and we are very sorry!!!" Well, that 'sorry' is not helping me, I need those products to be delivered to my customers on time.
They have a strict and non-practical 5-day return policy made for customers but ironically they cannot stick to their 7 to 10-day delivery policy. Beware!! If you are in a dropshipping business, this supplier will hurt your business's reputation.
I would suggest the newbies to read all the 1-star reviews and take their business elsewhere. Hence, save yourself from unnecessary headaches.
Trendsi looks to be a nice supplier, and I had built my online store with its products, around 700 products configured.
I have configured two campaigns on Meta Ads, and when I finally made a sale, the payment to actually buy Trendsi products failed.
After 7 days chasing their support, one of the support supervisors, named Mia e-mailed me saying that my personal card was being rejected because it has a high-risk.
Instead of solving the issue, she just told me to use a different card instead.
How can I use a different card if this card is NOT high-risk, it's my own personal card, used to pay Shopify, used to pay the Meta Ads and used during all my trips without ANY issues.
I am very bad as I've spent so many times configuring these products, wasted a lot of money with Ads, and now they just say I am not trustful enough.
This is just unacceptable.
This is my order details L20240910000130892, waiting to be paid since September 10 (today is September 17).
Hi Ana, our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.
We want to assure you that we are fully committed to making continuous improvements to ensure customer satisfaction.
Your account and personal information security is our top most priority and protecting your account is something we take very seriously.
We are currently working on your case with the concerned Team to make sure that this issue will be resolved efficiently.
Should you need any assistance, feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@trendsi.com
Thank you for being the best part of Trendsi! 🧡 - Abby
Extremely disappointed. Saw a potential in this app so I changed my entire niche focus to women's fashion hoping to get things set up for the pre fall-winter season. Spent days doing market research, building up collections on Trendsi, rebuilding my website from scratch, investing on app plug ins etc. Only to be stopped not even half way through attempting to import the collections I created to Shopify. They told me I need to confirm I'm not a bot by purchasing a sample, then they'll remove the limit. How am I a bot when I've been asking questions almost daily and talking to them lol. I'm a drop-shipper, starting out and testing things so I don't have a seller's license yet therefore I cannot place a sample. Long story short, wasted my time, energy, and money on a wasted potential. What a joke, not a funny one. UPDATE: Just wow. One of their leads reached out because I wrote a review, not to help but to potentially get me to take it down and never responded despite responding professionally with my concerns as asked. One of their reps told me earlier that new dropshippers can start and get customer orders without needing to have inventory and that its only needed if I want to get samples. Meanwhile the lead simply says that dropshipping without a business lisence is against their and shopify rules. Imagine targetting dropshippers and don't even know Shopify's policies regarding dropshipping. Glad they rejected me like this. Rejection is protection. All they care about is turning you into a customer of their products ASAP by suggesting you order "samples" because they don't believe every new seller will actually make it.
Edit: I almost wasted my time to try them again then remembered how their actions never match their words. With their OWN WORDS on several articles on THEIR WEBSITE as well as one of their representatives told me that I'm not required to obrain a seller's permit or business lisence unless I start generating over a specific number a year or specifically with Trendsi if I want to purchase a sample, being responsible I read their articles and confirmed with their representative first. Then redesigned my website, branding, marketing emails, banners, ads etc to based on their products only to block me not even half way from adding the collections I spent NIGHTS organizing. They emailed me following my review saying to reply if I need any help etc, followed up 2 times to that email and no response. Idk what possessed me to reinstall the app, but thank god I rememebered. Imaging running this kind of business and don't know a thing about shopify's requirements or dropshipping in general, let alone their own policies.
AND OH MY LORD, just read this response to this review. Instead of trying to be helpful, they are more worried about dismissing my review. I uninstalled their app because they stopped me from adding products saying I need to order a sample to prove I'm a human due to my activity, not took down my store. Still building it. Tf is wrong with this company, lmao. So disrespectful, after all the communication I had with them, wow. Imagine saying I'm fake just because I wrote my experience, immature is all I can say. Also I just love shopify, me responding to this stupidity is proof enough that I'm real, but my review also shows I've tried their app for 4 days, and they're saying my store was deleted after 3 days of free trial? As if they know me? I'm laughing my butt off. Plus they emailed me on August 5 which I responded to not once but twice from my work email. If actions don't match their words was a company. Circus.
Trendsi takes all feedback and reviews seriously. More details regarding this feedback:
Trendsi is legally obligated to request business licenses or seller permits before we allow businesses to use our dropshipping or wholesale services. Compliance with these requirements is crucial as it helps protect both our business and other dropshippers & wholesalers.
Furthermore, we do not mandate our sellers to purchase samples. However, should the sellers wish to acquire a sample, they would need to submit their seller permit for compliance purposes.
We did not at any time ask the seller to update or remove their Shopify review and can provide proof of the conversation at any time.
As of 8/3 this store has been closed after the 3 day free trial and we suspect this is not a valid review from a legitimate business. Trendsi is committed to maintaining transparency and trust within our community and therefore, have chosen to respond to this review publicly.
Every shirt I added to my store would say it was sold out on my website but not on your end..
Hi Trumpify Shop! Our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback.
Kindly reach out to us 24/7 through our chat channel or you can send us an email at support@trendsi.com so we can check what might have happened and help you fix the issue as soon as possible.
Looking forward to hearing from you! Thank you for being the best part of Trendsi! 🧡 - Abby
This is my most recent update on Trendsi as it comes to shipping.
If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..."
In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly.
-----
Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice!
Another day, another wonderful service from Lorie - thank you for help with bulk uploading.
Hello Savvy Stylish,
Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to delivering top-notch customer service, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! ❤️
I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.
Hello Body Shrink,
We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services.
Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead.
We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️
So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping.
BEWARE
Hello Gym Girl Era,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've experienced with your orders, and we appreciate your patience.
We understand that this has been a frustrating experience, and we want to assure you that we take your concerns seriously. Our team is actively investigating the issues you've raised to identify the root causes and implement necessary improvements.
At Trendsi, we strive to provide a seamless experience for our customers, and we regret that we have fallen short of your expectations. We genuinely value your input as it helps us address areas of improvement and refine our services.
We acknowledge that managing large order quantities can be complex, and we are committed to enhancing our processes to ensure timely and accurate fulfillment. Additionally, we recognize the importance of clear communication regarding shipping status and any potential delays. We will work diligently to address these issues and prevent them from occurring in the future.
To better assist you, we would appreciate the opportunity to connect with you directly to resolve any outstanding concerns and make things right for you.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback as it helps us refine and improve our services. Thank you for your understanding, and we look forward to the opportunity to make amends.
I like the diverse selection at Trendsi, catering to various body types. However, it’s worth noting that the drop ship prices are almost double the wholesale prices, which impacts profit margins. While learning to manage my Shopify store, I received limited guidance from Trendsi, requiring a steep learning curve. I believe more support would be invaluable. It’s my suggestion that the items could be more competitively priced, and the white label opportunity should be accessible to a broader audience. Overall, a promising platform with room for improvement in pricing and support.
Hello Empress House by ChaLee,
Thank you for sharing your feedback! We appreciate your positive remarks about our diverse selection. We understand your concerns about pricing and support and will certainly consider them for future improvements. Your input is valuable to us as we strive to enhance our platform. If you have any specific suggestions or further details, feel free to share. We're committed to making your experience with Trendsi even better. 💙
my client never received order months after purchase
Hello 31 Woman,
We're genuinely sorry to hear about the delay in receiving your order. 😔 Our team is here to help resolve this issue ASAP. Please reach out to our customer support, and we'll make sure to get things sorted out for you!
Update:
Hello 31 Woman,
As per investigating, the order you were pertaining to was not checked out from your Trendsi app hence it was not shipped to your customer. We will reach out to you via email for more information on how this can be avoided in the future.
Thank you!