Reviews (3,767)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the wide and inclusive range of clothing and accessories, which enhances diverse store offerings. They find the interface user-friendly, easing inventory management and product integration. Fast shipping, particularly from the Luxe collection, and high-quality customer service are highlighted, with support staff noted for their efficiency and helpfulness. The 24/7 customer support and swift technical issue resolution further enhance the operational experience.

February 21, 2025

The service I have had so far has been great. I've talked to Chette, and Anya. Both were helpful. The only complaint I have it I'm still waiting on and update for an order I made in January. I got an email asking if they had the right address...which I have had multiple sample orders shipped to me at that address. They then said said it would be shipped, but it still says warehouse processing, ...

Northern Phoenix Store Inc.
Canada
3 months using the app
ShopSocial, Inc. replied February 24, 2025

Hi Northern Phoenix Store Inc.,

Thank you for sharing your feedback, and we’re really glad to hear that you've had a positive experience with Chette and Anya. We’re truly ...

January 24, 2025

Good Customer Service. Harold keep up the good work

Dinazah
United States
2 months using the app
ShopSocial, Inc. replied January 25, 2025

Hi Dinazah,

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service, and we’ll be sure to pass your ...

November 17, 2024

This app offers a wide selection of clothing and accessories to suit all tastes and styles, and it's completely free to use. What impressed me the most was the prompt and helpful customer service. @Dave provided excellent technical support and quickly resolved the issues I encountered while connecting it to my Shopify store.I would definitely recommend this app

Best Babies
Canada
7 days using the app
ShopSocial, Inc. replied November 21, 2024

Hi Best Babies,

Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you’re enjoying the wide selection of clothing and accessories, and that Dave was ...

October 17, 2024

As always saving the 5th star for the near future after I have fully worked with trendsi but as of now I had some challenges and through the lovely customer service of Lorie a huge shout out for her, your assistance is greatly appreciated and I see a bright future working with you!

Ravish
Canada
About 1 month using the app
ShopSocial, Inc. replied October 22, 2024

Hi Ravish,

Thank you so much for your kind words and for recognizing Lorie’s efforts! We truly appreciate your patience and understanding as you navigate any challenges.

We’ ...

September 17, 2024

New shopify store owner and 1st time using the app so my experience is limited but Harold was helpful in answering my question

BeYoutiful Buttafly Boutique
United States
3 months using the app
ShopSocial, Inc. replied September 25, 2024

Hi, BeYoutiful Buttafly Boutique.

Thank you for your feedback! I’m thrilled to hear that Harold was able to help you. If you’re enjoying your experience so far, we’d love it ...

October 30, 2024

Easy using

S&L ATHLETIC WEAR
United States
About 1 month using the app
ShopSocial, Inc. replied November 1, 2024

Hi S&L ATHLETIC WEAR,

Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience, but I’d love to know how we can make it even ...

December 7, 2024

Easy to use so far!

MacaronsbyChefRogers
United States
About 5 hours using the app
ShopSocial, Inc. replied December 10, 2024

Hi MacaronsbyChefRogers,

Thank you so much for your great 4-star review! 😊 We truly appreciate your feedback and are so happy to hear you had a positive experience with us. ...

September 16, 2024

I needed some Trendsi support today and Lorie did a great job walking me through what I needed to do. The problem was with the Shipping and Delivery setup and Lorie didn't miss a beat identifying what it was and how to fix it. I have been extremely happy with Trendsi support every time I needed help and would give Lorie 5 Gold Stars!

Lyla's Green Planet
United States
About 20 hours using the app
ShopSocial, Inc. replied September 18, 2024

Hi Lyla's Green Planet,

Thank you so much for your fantastic feedback! We’re delighted to hear that Lorie was able to assist you effectively with your Shipping and Delivery ...

June 29, 2024

I am a new online boutique owner (through Shopify) and just had my first customer/order! I dropship my orders at the moment and I had some concerns about shipping delays/processing times since my customer ordered items that all originated from overseas. I used TRENDSI's 24/7 customer service chat and Harold was extremely patient and helpful. He answered all of my questions and provided extra ...

Artemis & Athena
United States
7 months using the app
ShopSocial, Inc. replied July 2, 2024

Hi Artemis & Athena,

Thank you so much for your review! We're thrilled to hear that Harold was able to assist you effectively and that our 24/7 customer service brought you ...

July 1, 2024

I am still feeling Trendsi out overall. Customer service is good overall. Charles was super helpful. I interacted with another agent, Harold last week and he wasnt the most helpful. Will update my review after more experience with the company.

TROVE
United States
6 months using the app
ShopSocial, Inc. replied July 2, 2024

Hi TROVE,

Thanks for sharing your thoughts! We're glad Charles could assist you. We're committed to improving, so your feedback is valuable. Looking forward to showing you ...