Reviews (1,304)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its wide range of trendy, high-quality clothing and easy Shopify integration, which simplifies product management and order fulfillment. They benefit from fast shipping, both domestically (2-5 days) and internationally (5-10 days), and value the custom branding options like personalized labels. The customer support is noted for being responsive and effective, quickly resolving issues and improving business operations.
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Reliable platform with potential for enhancement
Trendsi offers a strong product selection and an intuitive interface. Customer support, particularly Chette, has been responsive and professional. However, response times can vary, and introducing more accessible pricing plans for new businesses would add significant value. Overall, a dependable solution with opportunities for further improvement.
Hi Trendore,
Thank you for your valuable feedback. We're thrilled to hear that you've found our product selection robust and our platform intuitive. It's also heartening to know that Chette has been responsive and professional in assisting you.
We acknowledge your concerns regarding varying response times and the accessibility of pricing plans for new businesses. Your insights are instrumental in helping us identify areas for improvement. We're actively working on streamlining our support processes to ensure consistent and timely assistance. Additionally, we're exploring more flexible pricing options tailored to the needs of emerging businesses.
Your satisfaction is our priority, and we're committed to evolving based on your feedback. If you have any further suggestions or require assistance, please don't hesitate to reach out.
customer service is 5 start harold was amazing in replying almost instantly to help me
but the app is very very very difficult to add products to your store because they run out extremely fast its really too bad because they have a good selection of products
Hi,
Thank you so much for your kind words about our customer service — we’re thrilled to hear he was able to assist you so quickly!
We truly appreciate your honest feedback about the challenges you’ve faced adding products to your store. We understand how frustrating it can be when items run out quickly, especially with such a great product selection.
We’d love to hear more about how we can improve your experience and make the app easier to use, so we can work towards earning that 5-star rating from you. Please feel free to share any specific suggestions or issues you’ve encountered — your input is invaluable to us!
Thanks again for being part of our community. We’re here to support you every step of the way.
I love how seamless it is to add fashionable and stylish pieces to my online store!
Yesterday, I worked with Lorena, and today, I had the pleasure of working with Charles to resolve an issue with my account. Strangely, my store was connected to another business, but Charles is now reaching out to the store owner to disconnect it, ensuring everything runs smoothly.
Additionally, Charles provided a clear answer to a question I couldn’t find on Trendsi’s website, which completely resolved my confusion.
I’m impressed with Trendsi’s quick and efficient support—so far, my experience has been great!
Hi Curvea,
Thank you so much for your amazing feedback! We're thrilled to hear that you've had a seamless experience adding stylish pieces to your store. It’s great to know that Lorena and Charles were able to assist you and resolve the issues with your account quickly. We’re really proud of our team and their commitment to providing efficient support. If you ever need anything else or have more questions, don’t hesitate to reach out. We're here to ensure your experience continues to be top-notch. Looking forward to working with you more!
Good Support they answer quickly. the order processing and shipping could be a bit faster, but overall I'm happy with their products and service.
Hi UrSuperMart,
Thank you for your honest review—we truly appreciate your feedback! We’re glad to hear you’re happy with our products and support team. We’re always working to improve our processing and shipping times, and your input helps us get better. If there’s anything specific we can do to turn your experience into a 5-star one, we’d love to hear it!
a little expensive but great selection. wish jewelry could ship from US for faster delivery
Hi Premierify Jewelry,
Thank you for your honest feedback! We're glad to hear you like our selection. We understand that shipping times can be important, and we appreciate your suggestion about US-based shipping for jewelry.
We’re always looking to improve—what could we do to make your experience a 5-star one? Your input means a lot to us!
The service I have had so far has been great. I've talked to Chette, and Anya. Both were helpful. The only complaint I have it I'm still waiting on and update for an order I made in January. I got an email asking if they had the right address...which I have had multiple sample orders shipped to me at that address. They then said said it would be shipped, but it still says warehouse processing, and I haven't had any tracking sent to me. For the most part things are done quite efficiently, this has been my first major issue.
Hi Northern Phoenix Store Inc.,
Thank you for sharing your feedback, and we’re really glad to hear that you've had a positive experience with Chette and Anya. We’re truly sorry about the delay with your order and understand your frustration. We strive to provide timely updates, and we’d love to resolve this for you as quickly as possible. Could you kindly let us know how we can improve to make your experience a 5-star one? We appreciate your patience and any suggestions you might have!
I've only been using Trendsi for a short period, but the 24hr human customer service has been really helpful.
keep it up guys and I hope that there will be more items for men in the way of formal wear soon.
Hi Office Aristocrats,
Thank you so much for the kind words! We're thrilled to hear that our 24hr customer service has been helpful – we strive to make every interaction a positive one. We’re always working to improve, so we’d love to know what we can do to make your experience even better and turn it into a 5-star one! Also, your feedback on men's formal wear is really appreciated – we're constantly adding new items, so stay tuned for more updates!
So far, this is easy to use and set up. I hope that the fulfillment process will be as smooth.
Hi HypedCampus,
Thank you so much for the feedback — we're glad to hear the setup has been smooth so far! 🙌
We’re confident you’ll find the fulfillment process just as seamless, but if you ever run into any questions or need support along the way, we’re always here to help.
Wishing you continued success, and we’re excited to be part of your journey!
Just downloaded the app and seems like a good app
As always saving the 5th star for the near future after I have fully worked with trendsi but as of now I had some challenges and through the lovely customer service of Lorie a huge shout out for her, your assistance is greatly appreciated and I see a bright future working with you!
Hi Ravish,
Thank you so much for your kind words and for recognizing Lorie’s efforts! We truly appreciate your patience and understanding as you navigate any challenges.
We’re committed to supporting you and ensuring your experience with Trendsi improves. I’m excited to hear that you see a bright future with us, and we’re here to help you every step of the way. If there’s anything specific you’d like assistance with, please don’t hesitate to reach out!