Reviews (3,778)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for fashion dropshipping, praising its high-quality Luxe collection and size inclusivity. They appreciate the fast shipping, easy integration, and efficient inventory management. The user-friendly interface aids in managing dropshipping tasks like item importation and creating favorites lists. Exceptional customer service is also noted, with a responsive and professional support team that resolves issues promptly, often in real-time via chat.

Edited January 17, 2024

I like the diverse selection at Trendsi, catering to various body types. However, it’s worth noting that the drop ship prices are almost double the wholesale prices, which impacts profit margins. While learning to manage my Shopify store, I received limited guidance from Trendsi, requiring a steep learning curve. I believe more support would be invaluable. It’s my suggestion that the items could ...

Empress House by ChaLee
United States
About 1 year using the app
ShopSocial, Inc. replied January 2, 2024

Hello Empress House by ChaLee,

Thank you for sharing your feedback! We appreciate your positive remarks about our diverse selection. We understand your concerns about pricing ...

February 8, 2023

If you want the look of your store to be very ugly, and also orders are delayed, go ahead, their pictures are very bad and old, and their quality is also bad. I tried to talk to them in this place more than once in more than 3 months, but they do not care about their customers (very, very, very old).
Learn fashion photography, learn to choose models, you are very losers

SKYMOON
United States
About 1 year using the app
ShopSocial, Inc. replied March 6, 2023

Hello Skymoon,

Thank you so much for your feedback. These are not Trendsi's photos and they are simply the stock photos provided by each manufacturer/vendor and while we do ...

August 6, 2022

So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a ...

Divine Feminine Collection
United States
About 1 year using the app
ShopSocial, Inc. replied August 9, 2022

Hi Divine Feminine Collection,

This is definitely not the experience we want you to have. There was a recent upgrade of our system in the warehouse that increased the normal ...

October 17, 2023

I will never use this company again. Orders over 30 days no refunds on damaged products products not as they are listed example ordered button fly got zipper. The clothes are poor quality a d the customer service is the worse I have ever experienced in my life!

CWB'S NOOK
United States
About 1 year using the app
ShopSocial, Inc. replied November 9, 2023

Dear CWB'S NOOK,

I'm truly sorry to hear about your negative experience, and I apologize for the inconvenience and frustration you've encountered. This is certainly not the ...

Edited April 10, 2023

I placed an order for my customer on 4/1/23 along with several additional orders of the sale Sling bag. Checked a few days later to see that it was delayed. I got worried and reached and was assured that they were processing and received tracking for all three orders. I check again today 4/10, for an update to send customers and see the later shipments were processed and the first still stating ...

Delta-Boutique-870
United States
11 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi, Delta-Boutique-870

Thank you for your review and we are glad that Mary was able to help you with all your questions. We'll make sure to pass along the compliments! Please ...

Edited October 3, 2022

DON'T WASTE YOUR TIME. Trendsi says they have multiple counts of an item in their overseas warehouse but constantly have "quality check issues", they then send you an email stating your order is delayed another 3-4 days and that they have to order another replacement from their supplier. Why is this company always running out of warehouse inventory is my question? I placed 3 orders for myself ( ...

Hayden Avenue Fashion
United States
10 months using the app
ShopSocial, Inc. replied October 4, 2022

Hi Hayden Avenue Fashion,

We appreciate your invaluable feedback, and we want you to know that we are taking this seriously so we've taken a look at your account to find out ...

Edited June 12, 2022

I had a extremely complicated issue where my Shopify store disconnected from the Trendsi app. All of my past and pending orders disappeared. No one can resolve this issue and the only solution is to keep manually inputting orders which isn't feasible. Every time a customer place a order I have to pause my store as the orders are not syncing with trendsi. This has been a months ling issue.

Mon Cheri Fashions
United States
9 months using the app
ShopSocial, Inc. replied April 12, 2022

Hi, Mon Cheri Fashions

We're truly sorry to hear about the challenges you've faced with your Shopify store and Trendsi app. We completely understand the frustration, and we' ...

January 8, 2022

Warning! Horrible I have had so many bad reviews on my page now because they say they fill the order and then cancel it on me without telling me or never send out the order. So people think I am scamming them. I talk to customer service but it doesn't help. I hate writing bad reviews but I am at my witts end. This is so unprofessional.

LucyBo
United States
8 months using the app
ShopSocial, Inc. replied January 17, 2022

Hi LucyBo,

We are very sorry to hear of your experience and hope that you are satisfied with the resolution we provided. This is definitely not the great customer service and ...

December 29, 2023

I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products ...

Body Shrink
United States
7 months using the app
ShopSocial, Inc. replied January 2, 2024

Hello Body Shrink,

We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly ...

Edited June 5, 2024

This is my most recent update on Trendsi as it comes to shipping.

If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely ...

Savvy Stylish
United States
5 months using the app
ShopSocial, Inc. replied February 7, 2024

Hello Savvy Stylish,

Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to ...