Reviews (3,778)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for fashion dropshipping, praising its high-quality Luxe collection and size inclusivity. They appreciate the fast shipping, easy integration, and efficient inventory management. The user-friendly interface aids in managing dropshipping tasks like item importation and creating favorites lists. Exceptional customer service is also noted, with a responsive and professional support team that resolves issues promptly, often in real-time via chat.

Edited July 6, 2023

I do not recommend. There is no one to call for assistance. Material is cheap, sizing is horrible. I had to pay $22 to return. Majority of models are Caucasian. With plus size having only one African American model. Shipping is very long, it takes over 10 days to receive. I am writing this so that others are aware of all of the hurdles you will be forced to overcome with an intent to land sales. ...

Giselle's Corner
United States
5 months using the app
ShopSocial, Inc. replied July 6, 2023

Hello Giselle's Corner

We're deeply sorry to hear that your experience with our app has been disappointing, resulting in a 1-star review. Your feedback is important to us, ...

January 10, 2024

my client never received order months after purchase

31 Woman
United States
4 months using the app
ShopSocial, Inc. replied January 11, 2024

Hello 31 Woman,

We're genuinely sorry to hear about the delay in receiving your order. 😔 Our team is here to help resolve this issue ASAP. Please reach out to our customer ...

March 28, 2022

Im Very Very Very Very sad with this app, They don't help us at all they don't process the orders during the weekend because they dont work and delayed my orders my customers asked me for the tracking number and they take a long time to ship and they don't make any effort for us dropshippers can earn a little more. I was very annoyed with them, I prefer DSERS a thousand times definitely I will ...

world beauty and gold jewelry
United States
3 months using the app
ShopSocial, Inc. replied March 29, 2022

Hi world beauty and gold jewelry,

We are sorry to hear of your experience! Our US orders are usually processed, shipped, and delivered to your customer within 2-5 business ...

September 29, 2023

I am writing this review to express my profound disappointment with Trendsi, particularly concerning their shipping and customer service.

I have been a loyal Trendsi customer for over four years and have recently encountered a series of issues that have severely impacted my business. First and foremost, the shipping times have become unacceptably slow. I made a purchase on September 22, and as ...

Canine's World
United States
3 months using the app
December 24, 2023

This company has bad customer service. After 4 different situations, I'm deleting them from my store.

Iamglytja
United States
2 months using the app
ShopSocial, Inc. replied January 2, 2024

Hi Iamglytja,

We're genuinely sorry to hear about your experience. We're committed to providing top-notch customer service, and it's disheartening to learn we fell short. ...

Edited February 15, 2023

i'm a little bit disappointed with the customer support i have been contacting them for 1 week regarding an order that have been in the processing stage for 12 days and every time they keep asking me to wait 24 hours and i have no idea what is happening to my order not sure if i will keep using this app

Blak Wardrob
United States
2 months using the app
ShopSocial, Inc. replied February 7, 2023

Hi, Blak Wardrob

We're truly sorry to learn that our app fell short of your expectations, resulting in a 1-star review. We value your feedback and appreciate your willingness ...

October 12, 2023

Super late horrible service my first order was a nightmare dont waste your time

Musotica.com
United States
2 months using the app
ShopSocial, Inc. replied November 9, 2023

Dear Musotica.com,

I'm truly sorry to hear about your disappointing experience, and I apologize for any inconvenience caused by the delays and service issues with your first ...

Edited September 21, 2022

Terrible Service!!!! Shipping too slow. This affects the performance in the different marketplaces where the products are published.

Ale! Boutique
United States
About 2 months using the app
ShopSocial, Inc. replied September 21, 2022

Hi Ale! Boutique,

While Trendsi is recommended for Shopify store sellers, we do have products with different shipping speeds that will fit selling on third-party platforms - ...

October 22, 2022

Je suis extrêmement déçu de Trendsi car ils ne livrent qu'aux USA! Je suis au CANADA.
Rien ne l'indiquait lors de la création de ma boutique en ligne avec Shopify.
C'est un sujet à améliorer car ça m'a pris plusieurs semaines pour lancer leur site.

Primaladolcevita
Canada
About 1 month using the app
ShopSocial, Inc. replied October 22, 2022

Hi Primaladolcevita,

Sorry for the experience, we will be sure to update our app listing to make this more prominent to users when exploring the app. Trendsi is also working ...

August 10, 2023

No tracking number available for more than 4 days. My Clients REQUEST IT and I dont know how to explain that a simple order take too time to create a simple tracking number... you have to UPDATE your system, just create from day 1 a tracking number, create a step by step process that my Client can follow... I am pretty upset

Moda City Store
United States
About 1 month using the app
ShopSocial, Inc. replied November 9, 2023

Hello Moda City Store

I sincerely apologize for the inconvenience and frustration you have experienced with the tracking number delay. I completely understand the importance ...