Reviews (3,633)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

October 16, 2024

I am new to Shopify, but have been happy thus far with Trendsi. There is a great selection of nice apparel and accessories that are of good quality. In addition, Trendsi has great customer service. I needed help with a customer order and Charles from Trendsi helped me with the problem promptly.

Iconic Settings
United States
About 1 month using the app
ShopSocial, Inc. replied October 18, 2024

Hi Iconic Settings,

That's fantastic to hear! I'm glad you're enjoying your experience with Trendsi and finding quality apparel and accessories. It's great that Charles was able to assist you promptly—good customer service makes such a difference! If you have any questions as you get more familiar with Shopify, feel free to reach out!

October 24, 2024

"I’m a new vendor, and starting something new isn’t always easy. I had several questions, but Lorie has been incredibly helpful. She answered all of my questions, making everything much easier for me. I really appreciate her support."

FamilyThingies
Netherlands
19 days using the app
ShopSocial, Inc. replied October 29, 2024

Hi FamilyThingies,

Thank you for sharing your experience! We’re so glad to hear that Lorie has been able to support you as you start your journey with us. Starting something new can be challenging, and it’s great to know that her assistance made the process easier for you.

If you have any more questions or need further help, feel free to reach out anytime. We’re here to support you!

November 11, 2024

WOW just wow we have just started our Store and trying to use tik tok shop has been crazy hard. All of the staff has been awesome and go above and beyond to help you out, Great company to partner with! from Chette on the live agent chat. Real person not a robot! OR the set up and hour that Bernadette took out of her day to make sure we had everything right and us getting our first time demo discount. Top notch!

The GWA Boutique
United States
10 days using the app
ShopSocial, Inc. replied November 15, 2024

HI The GWA Boutique,

Wow, thank you so much for your amazing feedback! We're absolutely thrilled to hear that you’ve had such a positive experience working with us. It's great to know that Chette and Bernadette were able to assist you and go above and beyond to ensure everything went smoothly — they’ll be so happy to hear your kind words!

We understand how challenging it can be to navigate a new platform like TikTok Shop, so we're always here to support you every step of the way. It’s fantastic that you’ve already had such a great start, and we’re excited to continue partnering with you as your store grows.

If you ever need anything else, don’t hesitate to reach out. We’re always here to help!

October 30, 2024

Trendsi is great. They have a wide range of women's fashion to choose from. And their chat support is great too. I had an issue with an order (my fault, not theirs), and Charles helped to make it right. Excellent customer support!

North Hill Boutique LLC
United States
About 2 months using the app
ShopSocial, Inc. replied November 1, 2024

Hi North Hill Boutique LLC,

Thank you for your wonderful review! We’re thrilled to hear that you enjoy our range of women’s fashion and that Charles was able to assist you with your order issue. Providing excellent customer support is our priority, and it’s great to know that we met your expectations.

If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

September 18, 2024

Chette was amazing and helped me quickly with an order with a damaged item. She was quick and so nice!

ladonna
United States
About 2 years using the app
ShopSocial, Inc. replied September 25, 2024

Hi ladonna,

Thank you for your kind words! I’m so glad to hear that Chette was able to assist you quickly and effectively. If you need any further help, feel free to reach out!

August 8, 2024

I had trouble with some products not showing on my online store. Raymart was very helpful in fixing the problem for me!

AdoreStarr
United States
About 3 years using the app
ShopSocial, Inc. replied August 11, 2024

Hi AdoreStarr,

Thank you for sharing your experience! We’re thrilled to hear that Raymart was able to help you fix the issue with your products. Our team is always here to support you and ensure everything runs smoothly! 😊

September 30, 2024

Charles & Chette was very patient with helping me to understand the payment process with my store and Trendsi. I appreciate their professionalism.

Me-necessity
United States
Over 1 year using the app
ShopSocial, Inc. replied October 6, 2024

Hi me-necessity,

Wow, thank you for your amazing feedback! We're so glad to hear that Charles and Chette were able to help you understand the payment process. Their patience and professionalism truly shine through, and it’s fantastic to know that they made a positive impact on your experience.

We’re here for you every step of the way, so if you have any more questions or need further assistance, don’t hesitate to reach out. We appreciate your support!

September 8, 2024

Chette over at TRENDSI knew exactly what I was talking about and quickly identified the issues I was facing providing clear solutions to fix them. I would highly recommend her and the company.

Colpopper
United States
11 months using the app
ShopSocial, Inc. replied September 11, 2024

Hi Colpopper,

Thank you for your excellent feedback! I’m glad to hear that Chette was able to quickly identify and resolve the issues you were facing with clear solutions. Your recommendation means a lot to us.

I’ll make sure to pass along your praise to Chette. If you need any more assistance or have further questions, please don’t hesitate to reach out. We’re here to help and appreciate your support!

October 29, 2024

I just started my store and I am grateful especially to Harold who helped me with professionalism in all my questions, thank you very much

American Women
United States
3 months using the app
ShopSocial, Inc. replied November 1, 2024

Hi American Women,

Thank you for your lovely feedback! I’m so glad to hear that Harold was able to assist you with your new store and that you felt supported throughout the process. We’re here to help you succeed!

If you have any more questions or need assistance as you continue your journey, please don’t hesitate to reach out. Wishing you all the best with your store!

November 13, 2024

The staff was incredibly helpful, and the ordering process was seamless. I appreciate all the assistance provided. Keep up the great work, Raymart! Stay AWESOME!

EHubDirect.com™
United States
3 months using the app
ShopSocial, Inc. replied November 15, 2024

Hi EHubDirect.com™,

Thank you so much for your wonderful feedback! We're so happy to hear that the ordering process was seamless and that our team, especially Raymart, could assist you so well. We really appreciate your kind words, and I’ll be sure to pass along your compliments to Raymart — he’ll be thrilled!

We’re grateful for your support, and we’ll continue to work hard to provide excellent service. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!

Thanks again, and stay awesome as well! 😊