Triple Whale

Not sure why all the 1 star reviews, but my experience has been 5+. The program itself is world class and the customer support is as well. Like others on here, big shout out to Juan for all his help. He'll be on the board soon, or should be at least.
I will say - triple whale should give more warning about AI usage limitations, especially for the foundation plan... But I get it. That aside, 5-star.

Really bad app. Almost impossible to reach customer service. For the AI help section you need to buy credits. The same bad UI interface has been active for years. Seems like they are not innovating at all.

Also Triple Whale just casually leaves includes VAT in your revenue (revenue should never be including VAT). I wonder how many people don't even realize this.

The support of Juan has been really great and responsive. He keeps going until he figures out the issue / complaint. 5 Star Customer Support!

The app is okay, but it's full of bugs and the UI is terrible. Modifying reports or navigating menus is a cluster. They're clearly gearing it toward larger enterprises with a bunch of users, but for a small operation it's just way overload. If we didn't have so much invested in historical data I would change.

Outstanding - as a business we've grown from a starter package to the advanced enterprise package. Without Triple Whale, we would not have been able to accelerate our growth. The tools are A+ and the integrations have consistently worked with minimal effort to maintain. Perfect combination of low barrier to entry for starters and very high ceiling for those wanting to tweak it to their needs. Integral part of our business, not just add-on software.

Tech support and sales team are

Very good app, I haven't used it before, I hope it really helps me.

best cost value tool for tracking

Strong Sales Onboarding, Disappointing Ongoing Support

The initial onboarding experience was good and very polished. Everything sounded great, the platform seemed powerful, and expectations were set well at the beginning.

However, once I was fully in the contract and working day-to-day with my assigned success manager, the experience declined. My success manager often seems uncertain about how to use or explain the system, especially when it comes to more advanced or newer features. Many questions are met with “I’ll need to ask someone else,” and follow-ups rarely result in clear or actionable answers.

To be clear, I did understand I was entering a contract, so this isn’t about being misled on terms. My frustration is purely with the level of ongoing support after onboarding. For a platform at this price point, I expected more consistent, knowledgeable guidance beyond the sales and onboarding phase.

Originally I had provided this app with a lower rating. There was a misunderstanding regarding the core functionality of their app.

The apps functionality was not the reason I originally gave them a poor rating. I gave them one star because I had requested a refund and cancelation of my membership within a few hours of signing up and discovering the app would not meet my needs, and instead of providing a grace period and accepting the refund they defiantly threw the terms and conditions of the sign up at me and refused to refund.

At the time I was looking at having to pay for two cycles due to their 30 day cancellation notice policy.

After leaving a one star review on this platform, I was contacted by an escalation customer service rep who provided a refund and immediately canceled my subscription as I had originally requested. I'm updating my review to 3 stars because ultimately they did the right thing, but they only did it in the face of a poor public review.

I strongly recommend they update their customer service policy to allow some leniency for customers that try their service, in good faith, but quickly determine it does not meet their needs. It should not require a bad review for them to grant the common courtesy of a refund within 24 hours of signup. I hope they take this review to heart and amend their business practices.