Triple Whale Analytics

Support is horrible and the app DOES NOT report correctly at all. It will mix ROAS and it does not calculate actual ship cost to customer paid cost correctly. There are so many things missing and errors in the code. I stopped paying a couple months ago and only use the free as a daily reminder on income and add spend. That' about all it's good for. I am switching to another company that is more accurate and provides clean data. When ever I have spoken to support they just blow you off and blame it on everyone but themselves.

Great app to tackle a difficult problem. Not sure why Shopify doesn't build in a better tool in-house.

App is great. I like the variety of attribution models. What really sold me is the customer service from my account rep. He was eager to help, asked me to set up a follow up meeting, recorded everything so I can reference later and was efficient. That, to me, is worth the price.

Crazy expensive for software that breaks every week. Tracking tool is good, everything else sucks
+ they bump the price frequently

I think this is a must have for anyone on shopify.

Great tool,it provides all the details I need in a simple way, enabling me to get accurate and critical data, anytime I need it.

10/10

Absolute zero customer support, profit calucation is bugged out. Cant even make a ticket to speak to customer support.

Whether it’s sudden traffic spikes, conversion drops, or mysterious abandoned carts, the app surfaces these insights. You’ll feel like Captain Ahab chasing the white whale of optimization.

Cannot live without. Would be Dead in the water on paid traffic. So many features that give extensive insight into the customer journey.

Triple Whale has been fundamental for us in better understanding the true performance and attribution of our advertising campaigns. We now have clearer insight into where to optimize our ad budgets and know which creative is winning as well as which ones are under performing. Not only has this allowed us to generate more sales, but it has also enabled us to be more profitable by making better decisions in our accounts!

Excellent!